Dr. James Merlino is president and chief medical officer of the strategic consulting division of Press Ganey. As an accomplished surgeon and industry leader in improving the patient experience, Jim draws from more than two decades of health care experience to oversee Press Ganey’s consultancy division. Under his leadership, the consultancy team helps providers improve the delivery of safe, high-quality care in a patient-centered environment.
Jim served as chief experience officer and associate chief of staff at the Cleveland Clinic health system, as well as a practicing staff colorectal surgeon at the organization’s Digestive Disease Institute. At Cleveland Clinic, Jim was responsible for leading strategic programs to improve the patient experience across the system. He spearheaded numerous groundbreaking initiatives to ensure the highest standards for patient care, improve patient access and referring physician relations. He championed organizational cultural alignment around the patient as a key component of patient-centered care. Full Bio
Nominees should work in a healthcare setting that provides direct patient care. One recipient, selected by a panel of nurses, physicians, and family representatives, is chosen to receive the award at the annual Patient Experience Empathy + Innovation Summit.
Mary Beth Modic, DNP, RN, CNS, CDE, Clinical Nurse Specialist (Cleveland Clinic)
Brandon Jones, RN BSN CEN, Unit Director (Carilion Roanoke Memorial Hospital)