AboutEventsBecome A MemberResourcesGet Involved


This login popup box will appear when a user tries to access content that is for members only. If you are not a member yet, please register for a membership. We’d love to have you be part of our community.

  • Basic/free members will have access to a limited amount of site content.
  • Premium/paid members will have access to all site content.

All users will have to be logged in to access the content. Become a member and gain access to exclusive features.



Improve the patient experience

Positively impact the delivery of patient-centered care

Ensure quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

Read More

Join Our Community

Create a consistent, quality experience for patients

By embracing a patient and family-centered care philosophy, we can improve the patient experience together.

Read More

Journal of Patient Experience

Now Available

Check out the latest issue of JPE

Patient Engagement Tip

Channeling Your Inner Sherlock Homes

There’s a better way to make a personal connection than simply asking a patient, “How are you?”


Sign Up Today

AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience

doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

AfPE Twitter

Follow Us   >

Recent News Articles

June 29, 2015

Advice for Middle Managers: People Do Things for People, Not Job Titles

If you have a personal relationship with your team, they will be more vested in your success and the team’s success.
Read More
June 29, 2015

From the Bedside: Minimizing Interruptions during Medication Administration

From the Bedside: Minimizing Interruptions during Medication Administration
Cleveland Clinic@s Marymount Hospital recently implemented a program to reduce interruptions during two crucial times ea...
Read More
May 28, 2015

New Issue of Journal of Patient Experience Available in Digital Format

New Issue of Journal of Patient Experience Available in Digital Format
The latest issue of Journal of Patient Experience is now available.
Read More