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Improve the patient experience

Positively impact the delivery of patient-centered care

Ensure quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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Create a consistent, quality experience for patients

By embracing a patient and family-centered care philosophy, we can improve the patient experience together.

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Journal of Patient Experience

Now Available

Check out the latest issue of JPE

Patient Engagement Tip

Time to Give Up the Car Keys?

How to engage patients and families in conversations about aging and driving


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AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience

doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

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Recent News Articles

September 29, 2015

Next Gen Patient Experience Conference

The Next Generation Patient Experience conference returns this December in Phoenix. Members receive a 25 percent discoun...
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September 29, 2015

Thoughtful Design of Delightful Staff Experiences

Thoughtful Design of Delightful Staff Experiences
Strategies to design a culture that authentically values the contribution of every member of the team.
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September 29, 2015

From the Bedside: Getting in Tune with Patients

From the Bedside: Getting in Tune with Patients
In 2011, Cleveland Clinic’s Hillcrest Hospital began a music therapy pilot program for a handful of hours each week.
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