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Improve the patient experience

Positively impact the delivery of patient-centered care

Ensure quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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May 17-20, 2015 | Cleveland Convention Center

Patient Experience: Empathy + Innovation Summit

Receive a discount to the world’s largest independent summit exclusively focused on improving the patient experience when you become a premium member of the Association for Patient Experience.

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Join Our Community

Create a consistent, quality experience for patients

By embracing a patient and family-centered care philosophy, we can improve the patient experience together.

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Journal of Patient Experience

Submit a Manuscript

The Impact of Transparency on the Patient Experience

Awards

Call for Nominations

AfPE celebrates outstanding achievements that have enhanced the patient experience. Recipients are recognized during the Patient Experience Summit.

E-Newsletter

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AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience



doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

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Recent News Articles

March 30, 2015

Call for Award Nominations

Call for Award Nominations
Each year, the Association for Patient Experience (AfPE) celebrates both personal and organizational achievements that h...
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March 30, 2015

Grooming a Workforce of Memory Makers

Grooming a Workforce of Memory Makers
What might happen if all healthcare workers understand that part of their responsibility to each patient and their careg...
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March 30, 2015

From the Bedside: Bed Assigning Program Improves ED-to-Inpatient Process

From the Bedside: Bed Assigning Program Improves ED-to-Inpatient Process
More than a year ago, Cleveland Clinic challenged the Emergency Departments at its main campus and eight regional hospit...
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