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The Association for Patient Experience

Positively Impacting the Delivery of Patient-Centered Healthcare

Our goal: To ensure quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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Improving the Patient Experience is our Collective Responsibility

By embracing a patient and family-centered care philosophy, we can create a consistent, quality experience for patients and their family members.

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Journal of Patient Experience

Read Issue 2

A new issue of the Journal of Patient Experience is available online.

December Webinar

Are your employees engaged and satisfied?

To positively impact engagement, a strategy to drive this effort must be in place.

E-Newsletter

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AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience



doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

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Recent News Articles

December 19, 2014

From the Bedside: Group Classes Help Inpatients Take Heart from Each Other

From the Bedside: Group Classes Help Inpatients Take Heart from Each Other
Patients with heart failure need to be @on their game@ all the time to stay out of the hospital. This is the thinking be...
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December 19, 2014

How & Why Hospitals Should Customize Care for Their Diverse Patient Population

How & Why Hospitals Should Customize Care for Their Diverse Patient Population
How hospitals can create service excellence for diverse patient populations and customize care for their diverse patient...
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November 20, 2014

Conversations with the CEO: Dr. Donald Fisher, American Medical Group Association

Conversations with the CEO: Dr. Donald Fisher, American Medical Group Association
Dr. Merlino talks with Dr. Fisher, CEO of AMGA about his views on patient experience, why it is important to physicians ...
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