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Improve the patient experience

Positively impact the delivery of patient-centered care

Ensure quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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Join Our Community

Create a consistent, quality experience for patients

By embracing a patient and family-centered care philosophy, we can improve the patient experience together.

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Journal of Patient Experience

Explore the latest issue

Or check out articles published ahead of our scheduled issues.

Patient Engagement

Connecting the Dots for Family Caregivers

How to help family caregivers find support and resources

E-Newsletter

Want to stay current?

AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience



doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help yourself and the ones you care for as you participate in the healthcare system.

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Recent News Articles

November 29, 2016

From the Bedside: Offering Emotional Support through Holistic Rapid Response

From the Bedside: Offering Emotional Support through Holistic Rapid Response
In 2009, a partnership between holistic nurses and chaplains at Cleveland Clinic led to the first Code Lavender initiati...
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October 29, 2016

From the Bedside: Nine Strategies for Alleviating Nurse Burnout

From the Bedside: Nine Strategies for Alleviating Nurse Burnout
Long hours, rotating shifts and caring for critically ill patients can lead to nurse burnout. Cleveland Clinic@s Wellnes...
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September 29, 2016

From the Bedside: Urology Advanced Practice Providers Join the Front Lines

From the Bedside: Urology Advanced Practice Providers Join the Front Lines
After extensive preparation, Cleveland Clinic has broadened its urology nurse practitioners@ and physician assistants@ r...
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