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The Association for Patient Experience

Positively Impacting the Delivery of Patient-Centered Healthcare

Our goal: To ensure quality of care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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Join Our Community

Improving the Patient Experience is our Collective Responsibility

By embracing a patient- and family-centered care philosophy, we can create a consistent, quality experience for patients and their family members.

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Journal of Patient Experience

Read our First Issue

The official journal of the Association for Patient Experience is now available online

Webinar

Join us August 27

Creating positive patient experience is hard when patients & families face difficult decisions. Learn how bioethics activities & resources promote the patient experience.

E-Newsletter

Sign Up Today

AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience



doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

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Recent News Articles

July 31, 2014

AfPE Seeks Nominations to Advisory Council

The Association for Patient Experience seeks nominations for positions on its new Advisory Council.
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July 30, 2014

From the Bedside: Curbing Patients' Pain

From the Bedside: Curbing Patients' Pain
In May, a patient on an in-patient unit at Cleveland Clinic@s main campus who was upset about his pain management began ...
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July 30, 2014

Webinar: Promoting Patient Experience Through Vibrant Bioethics Resources

Webinar: Promoting Patient Experience Through Vibrant Bioethics Resources
Creating positive patient experience is particularly hard when patients and their families face difficult decisions or t...
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