AboutEventsBecome A MemberResourcesGet Involved


This login popup box will appear when a user tries to access content that is for members only. If you are not a member yet, please register for a membership. We’d love to have you be part of our community.

  • Basic/free members will have access to a limited amount of site content.
  • Premium/paid members will have access to all site content.

All users will have to be logged in to access the content. Become a member and gain access to exclusive features.



Improve the patient experience

Positively impact the delivery of patient-centered care

Ensure quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

Read More

Join Our Community

Create a consistent, quality experience for patients

By embracing a patient and family-centered care philosophy, we can improve the patient experience together.

Read More

Journal of Patient Experience

Check out the latest issue

Or read articles published ahead of our scheduled issues.


Premium Members: Join Us!

Improving Patient Experience: From Emergency Department to Inpatient Care


Want to stay current?

AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience

doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

AfPE Twitter

Follow Us   >

Recent News Articles

September 29, 2016

From the Bedside: Urology Advanced Practice Providers Join the Front Lines

From the Bedside: Urology Advanced Practice Providers Join the Front Lines
After extensive preparation, Cleveland Clinic has broadened its urology nurse practitioners@ and physician assistants@ r...
Read More
August 30, 2016

From the Bedside: Reducing Alarms Helps Nurses Focus on True Patient Needs

From the Bedside: Reducing Alarms Helps Nurses Focus on True Patient Needs
A concerted effort by Cleveland Clinic to reduce the number of alarms in intensive care units (ICUs) was associated with...
Read More
July 27, 2016

From the Bedside: “Are You My Nurse?” The Importance of Claiming Professional Identity

In an era where nurses no longer have a recognizable image, where we all work in different capacities and at different l...
Read More