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Improve the patient experience

Positively impact the delivery of patient-centered care

Ensure quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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Create a consistent, quality experience for patients

By embracing a patient and family-centered care philosophy, we can improve the patient experience together.

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Journal of Patient Experience

Now Available

Check out the latest issue of JPE

Patient Engagement Tip

Narrating Change: People Can't Be Motivated By What They Don't Know

How are you helping people recognize incremental improvements?


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AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience

doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

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Recent News Articles

October 28, 2015

Nothing in life is more wonderful than faith

My family members and close friends told me that the emergency room staff and the helicopter medical team who took care ...
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October 27, 2015

From the Bedside: Nurses are empowered to use data to improve outcomes

From the Bedside: Nurses are empowered to use data to improve outcomes
Data on quality indicators and patient satisfaction can get lost in the shuffle. Not at Cleveland Clinic@s Hillcrest Hos...
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September 29, 2015

Next Gen Patient Experience Conference

The Next Generation Patient Experience conference returns this December in Phoenix. Members receive a 25 percent discoun...
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