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Improve the patient experience

Positively impact the delivery of patient-centered care

Ensure quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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Join Our Community

Create a consistent, quality experience for patients

By embracing a patient and family-centered care philosophy, we can improve the patient experience together.

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Journal of Patient Experience

Now Available

The latest issue of JPE is now live.

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Engaged Rounding

Practices to improve patient and caregiver experiences

E-Newsletter

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AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience



doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

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Recent News Articles

May 28, 2015

New Issue of Journal of Patient Experience Available in Digital Format

New Issue of Journal of Patient Experience Available in Digital Format
The latest issue of Journal of Patient Experience is now available.
Read More
May 28, 2015

Engaged Rounding: Practices to Improve the Patient and Caregiver Experience

Effective nurse rounding can lead to significant improvements in quality of care, patient and employee experiences.
Read More
May 28, 2015

2015 Award Recipients Recognized at Patient Experience Summit

AfPE is proud to announce its 2015 award recipients who were honored Monday, May 18, at the sixth annual Patient Experie...
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