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Improve the patient experience

Positively impact the delivery of patient-centered care

Ensure quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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Join Our Community

Create a consistent, quality experience for patients

By embracing a patient and family-centered care philosophy, we can improve the patient experience together.

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Journal of Patient Experience

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Read articles published ahead of our scheduled issues. Register for content alerts.

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Join our 2016 award winners

"Successful methods for engaging your people and your patients"

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AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience



doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

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Recent News Articles

May 27, 2016

Communication the Cleveland Clinic Way

Communication the Cleveland Clinic Way
Communication the Cleveland Clinic Way gives you a high-powered communications toolbox packed with advice you can apply ...
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May 27, 2016

From the Bedside: Employee Engagement and Today's Nurse

From the Bedside: Employee Engagement and Today's Nurse
For healthcare organizations to successfully attain ACA requirements, nurse engagement has to remain a top priority. ...
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May 26, 2016

AfPE Announces 2016 Patient Experience Award Winners

AfPE Announces 2016 Patient Experience Award Winners
AfPE is proud to announce recipients of its Practice of the Year and Outstanding Caregiver awards.
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