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May 22-24, 2017 | Cleveland Convention Center

Patient Experience: Empathy + Innovation Summit

The Eighth Annual Patient Experience: Empathy + Innovation Summit takes place May 22–24, 2017, at the Cleveland Convention Center in downtown Cleveland, Ohio.

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Improve the patient experience

Positively impact the delivery of patient-centered care

Ensure quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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Join Our Community

Create a consistent, quality experience for patients

By embracing a patient and family-centered care philosophy, we can improve the patient experience together.

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Journal of Patient Experience

Explore the latest issue

Or check out articles published ahead of our scheduled issues.

Patient Engagement

The Expectation/Experience Gap

As patients become more active in their care, they have higher expectations of the care that they will receive

E-Newsletter

Want to stay current?

AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience



doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help yourself and the ones you care for as you participate in the healthcare system.

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Recent News Articles

March 20, 2017

From The Bedside: Parents as Part of the Pediatric Care Team

Involving family in a patient@s plan of care is often beneficial, but this holds particularly true when those patients...
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February 14, 2017

It takes a Village: The Importance of the Compassionate Stranger

It takes a Village: The Importance of the Compassionate Stranger
It has been suggested that patients can encounter more than 50 caregivers in a three-day hospital admission. That may se...
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December 20, 2016

From the Bedside: Nurse on Call Enhancements Impact Patient Care

From the Bedside: Nurse on Call Enhancements Impact Patient Care
Updates to Cleveland Clinic Nurse on Call program benefit patients, facilitate care coordination 24/7, and allow nurses ...
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