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The Association for Patient Experience

Positively Impacting the Delivery of Patient-Centered Healthcare

Our goal: To ensure quality of care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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Join Our Community

Improving the Patient Experience is our Collective Responsibility

By embracing a patient- and family-centered care philosophy, we can create a consistent, quality experience for patients and their family members.

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Journal of Patient Experience

Read Our First Issue

The first journal of the Association for Patient Experience is now available online. JPE Editorial Board

Blog

Define Your Health

"What if I tracked something that told the bigger picture and something that related to MY goals and interests?"

E-Newsletter

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AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience



doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

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Recent News Articles

September 30, 2014

Hillcrest HealthCare System: Changing lives for the better, together

Hillcrest HealthCare System: Changing lives for the better, together
Changing a healthcare organization can be a daunting task. Depending on the size of the organization, the hardest questi...
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September 29, 2014

From the Bedside: Creating a Culture of Patient Safety

From the Bedside: Creating a Culture of Patient Safety
Shortly after participating in error prevention training on Cleveland Clinic@s main campus, a nurse in the pediatric ICU...
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September 29, 2014

Can we Agree on the Patient Experience Never Events?

Can we Agree on the Patient Experience Never Events?
It seems now that the patient experience is becoming better understood as a crucial aspect of healing and strategy, the ...
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