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Improve the patient experience

Positively impact the delivery of patient-centered care

Ensure quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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Join Our Community

Create a consistent, quality experience for patients

By embracing a patient and family-centered care philosophy, we can improve the patient experience together.

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Journal of Patient Experience

Now Available

Check out Volume 2, Issue 2 of JPE

Call for Nominations

2016 Awards

The Practice of the Year and Outstanding Caregiver awards celebrate personal and organizational accomplishments.

E-Newsletter

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AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience



doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

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Recent News Articles

January 29, 2016

Call for Nominations for 2016 Awards

Each year, AfPE celebrates both individual and organizational achievements that have enhanced the patient experience.
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January 28, 2016

From the Bedside: A Closer Look at Two Pain Management Studies

From the Bedside: A Closer Look at Two Pain Management Studies
Senior nurse researcher Esther Bernhofer, PhD, RN-BC, principal investigator of @The Pain Experience of Patients Hospita...
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December 21, 2015

Letting Patient Narratives Guide the Future of Healthcare

In order to improve patient experience, we must first understand the patients@ experiences from their perspectives in al...
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