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Improve the patient experience

Positively impact the delivery of patient-centered care

Ensure quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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May 17-20, 2015 | Cleveland Convention Center

Patient Experience: Empathy + Innovation Summit

Receive a discount to the world’s largest independent summit exclusively focused on improving the patient experience when you become a premium member of the Association for Patient Experience.

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Join Our Community

Create a consistent, quality experience for patients

By embracing a patient and family-centered care philosophy, we can improve the patient experience together.

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Journal of Patient Experience

Submit a Manuscript

The Impact of Transparency on the Patient Experience


Call for Nominations

AfPE celebrates outstanding achievements that have enhanced the patient experience. Recipients are recognized during the Patient Experience Summit.


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AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience

doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

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Recent News Articles

February 26, 2015

Call for Papers: The Impact of Transparency

Call for Papers: The Impact of Transparency
The Journal of Patient Experience (JPE) invites papers to be considered for publication as part of a special issue repor...
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February 21, 2015

From the Bedside: Cleveland Clinic Nurses Have Heart on the Brain

From the Bedside: Cleveland Clinic Nurses Have Heart on the Brain
For the 28 days of February, one of the body@s most incredible organs @ the heart @ and several heart-associated topics ...
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January 30, 2015

The Impact of Nurse Report on Patient Experience

The Impact of Nurse Report on Patient Experience
Many times each day nurses around the world are performing the crucial hand-off communication on the status and needs of...
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