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Improve the patient experience

Positively impact the delivery of patient-centered care

Ensure quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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Join Our Community

Create a consistent, quality experience for patients

By embracing a patient and family-centered care philosophy, we can improve the patient experience together.

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Journal of Patient Experience

Now Available

Check out the latest issue of JPE

Patient Engagement Tip

Helping People Find Their Language of Recovery

Studies show positive thoughts can fuel a better recovery, but how can we help people get there?

E-Newsletter

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AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience



doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

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Recent News Articles

August 28, 2015

From the Bedside: Hospital Uses Multisensory Stimulation Therapy to Comfort Dementia Patients

From the Bedside: Hospital Uses Multisensory Stimulation Therapy to Comfort Dementia Patients
Dementia is a form of neurocognitive decline described by a serious loss of cognitive ability beyond what may be expecte...
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July 30, 2015

From the Bedside: Physician-Nurse Bedside Rounding Measurably Improves Care

From the Bedside: Physician-Nurse Bedside Rounding Measurably Improves Care
@Emphasis should be placed on breaking down silos and working together, patients don@t know how connected we are in care...
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July 30, 2015

Call for Papers Journal of Patient Experience

Call for Papers Journal of Patient Experience
The Journal of Patient Experience and Editor-in-Chief, Adrienne Boissy, MD, MA invite you to submit your next article to...
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