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Improve the patient experience

Positively impact the delivery of patient-centered care

Ensure quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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Join Our Community

Create a consistent, quality experience for patients

By embracing a patient and family-centered care philosophy, we can improve the patient experience together.

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Journal of Patient Experience

Check out the latest issue

Read articles published ahead of our scheduled issues. Register for content alerts.

Patient Engagement Tip

Fostering Patient & Family Partnerships

How a PFAC & hospital staff work together to prioritize opportunities and implement change

E-Newsletter

Want to stay current?

AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience



doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

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Recent News Articles

July 27, 2016

From the Bedside: “Are You My Nurse?” The Importance of Claiming Professional Identity

In an era where nurses no longer have a recognizable image, where we all work in different capacities and at different l...
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June 28, 2016

Webinar: The Power of Patient and Family Partnerships

Patient and family involvement in planning, design, implementation, and evaluation activities are essential if the goal ...
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June 28, 2016

From the Bedside: Survey Tool Assesses How Culture Impacts Patient Transitions

From the Bedside: Survey Tool Assesses How Culture Impacts Patient Transitions
@Hospital occupancy has been in the mid to high 60 percent range for the last 25 years....Despite a moderate occupancy r...
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