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Improve the patient experience

Positively impact the delivery of patient-centered care

Ensure quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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Join Our Community

Create a consistent, quality experience for patients

By embracing a patient and family-centered care philosophy, we can improve the patient experience together.

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Journal of Patient Experience

Call for Papers

The Impact of Transparency on the Patient Experience

2015 Patient Experience Summit

Join us May 17-20, 2015

Premium members, access your discount registration code today for the 6th Annual Patient Experience: Empathy+ Innovation Summit


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AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience

doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

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Recent News Articles

February 26, 2015

Call for Papers: The Impact of Transparency

Call for Papers: The Impact of Transparency
The Journal of Patient Experience (JPE) invites papers to be considered for publication as part of a special issue repor...
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February 21, 2015

From the Bedside: Cleveland Clinic Nurses Have Heart on the Brain

From the Bedside: Cleveland Clinic Nurses Have Heart on the Brain
For the 28 days of February, one of the body@s most incredible organs @ the heart @ and several heart-associated topics ...
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January 30, 2015

From the Bedside: Tapping Teamwork to Improve Patient Experience in Cancer Institute

From the Bedside: Tapping Teamwork to Improve Patient Experience in Cancer Institute
Project aims for outstanding call-light responsiveness
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