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The Association for Patient Experience

Positively Impacting the Delivery of Patient-Centered Healthcare

Our goal: To ensure quality of care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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Improving the Patient Experience is our Collective Responsibility

By embracing a patient- and family-centered care philosophy, we can create a consistent, quality experience for patients and their family members.

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Journal of Patient Experience

Read our First Issue

The official journal of the Association for Patient Experience is now available online

Webinar

Expand Your Experience Culture

Join us July 23 for "Training Internal Coaches" with Diane Stover-Hopkins

E-Newsletter

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AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience



doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

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Recent News Articles

June 26, 2014

The Power of Acknowledgments and their Impact on Patient Experience

The Power of Acknowledgments and their Impact on Patient Experience
Fundamental to this article are two beliefs: 1) People will do what they are rewarded for; and 2) Healthcare employees ...
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June 26, 2014

From the Bedside: Care Coordination, Improving Patient Experience, Outcomes and Affordability

From the Bedside: Care Coordination, Improving Patient Experience, Outcomes and Affordability
Care coordination has always been imperative in the healthcare industry, serving as a foundational center of medical pra...
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June 23, 2014

JPE Call for Submissions Extended

JPE Call for Submissions Extended
The Journal of Patient Experience (JPE) has extended the submission deadline for its second issue to July 14.
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