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The Association for Patient Experience

Positively Impacting the Delivery of Patient-Centered Healthcare

Our goal: To ensure quality of care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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Improving the Patient Experience is our Collective Responsibility

By embracing a patient- and family-centered care philosophy, we can create a consistent, quality experience for patients and their family members.

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Journal of Patient Experience

Read our First Issue

The first journal of the Association for Patient Experience is now available online.

Patient Engagement Tip

Helping Patients Weigh the Evidence

Patients often need to try to understand the pros and cons of treatments without time for research and while they’re in pain or recovering from a procedure.


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AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience

doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

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Recent News Articles

August 27, 2014

Leveraging the Pharmacy Enterprise to Improve the Patient Experience

Leveraging the Pharmacy Enterprise to Improve the Patient Experience
A patient@s medication is the common thread in their life that crosses all levels of the healthcare continuum. If medica...
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August 27, 2014

From the Bedside: Image is more than a uniform

From the Bedside: Image is more than a uniform
What is in a brand, and how does it relate to the image of nursing? This was the concept a group of researchers at India...
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July 31, 2014

AfPE Seeks Nominations to Advisory Council

The Association for Patient Experience seeks nominations for positions on its new Advisory Council.
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