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The Association for Patient Experience

Positively Impacting the Delivery of Patient-Centered Healthcare

Our goal: To ensure quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

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Improving the Patient Experience is our Collective Responsibility

By embracing a patient and family-centered care philosophy, we can create a consistent, quality experience for patients and their family members.

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Journal of Patient Experience

Read Our First Issue

The first journal of the Association for Patient Experience is now available online

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Improve the Patient Experience and Employee Experience with Healing Services Nov. 11

E-Newsletter

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AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience



doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help you and the ones you care for as you participate in the healthcare system.

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Recent News Articles

October 31, 2014

Does Anyone Color Anymore?

Does Anyone Color Anymore?
Thoughtful recollection and reconnecting with simpler times may improve the experience for both patient and provider.
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October 31, 2014

Service Fanatics: A New Book by our President, Dr. James Merlino

Service Fanatics: A New Book by our President, Dr. James Merlino
Drawing on personal experiences as both a physician and the family member of a patient at Cleveland Clinic, our presiden...
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October 31, 2014

Introducing Patient Experience Career Center

Introducing Patient Experience Career Center
AfPE is pleased to introduce its new, interactive, online job board.
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