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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

It takes a Village: The Importance of the Compassionate Stranger

It takes a Village: The Importance of the Compassionate Stranger

Tuesday, February 14, 2017
By Mary Beth Modic, DNP, RN, CNS, CDE, is a clinical nurse specialist in diabetes at Cleveland Clinic main campus. She also holds a position in the Center of Excellence in Healthcare Communication in the Office of Patient Experience as the Director of Advanced Clinical Practice.  It has been suggested that patients can encounter more than 50 caregivers in a three-day hospital admission. That may seem like an exorbitant number, but not when you stop and reflect on all the individuals who interact with a patient starting with the hospital admission… the receptionist, patient transporter, phlebotomist, food service hostess, environmental service worker… the nursing assistant, physician and registered nurse… it can add up to a myriad of people entering a patient’s world.  Tags: communication, patient engagement, service, best practices, empathy, leadership, nursing, perspective, teamwork
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From the Bedside: Nurse on Call Enhancements Impact Patient Care

From the Bedside: Nurse on Call Enhancements Impact Patient Care

Tuesday, December 20, 2016
By Kelly Hancock, DNP, RN, NE-BC Updates to Cleveland Clinic Nurse on Call program benefit patients, facilitate care coordination 24/7, and allow nurses to practice to the top of their licensure. Tags: nursing, population management
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Call for Poster Submissions Accepted through January 13

Call for Poster Submissions Accepted through January 13

Monday, December 19, 2016
By AfPE Staff The Patient Experience Summit is pleased to welcome poster abstract submissions for consideration. Tags: Patient Experience Summit, empathy
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From the Bedside: Offering Emotional Support through Holistic Rapid Response

From the Bedside: Offering Emotional Support through Holistic Rapid Response

Tuesday, November 29, 2016
By Kelly Hancock, DNP, RN, NE-BC
In 2009, a partnership between holistic nurses and chaplains at Cleveland Clinic led to the first Code Lavender initiative, a program that provides care for the caregivers.
Tags: nursing, burnout, wellness
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From the Bedside: Nine Strategies for Alleviating Nurse Burnout

From the Bedside: Nine Strategies for Alleviating Nurse Burnout

Saturday, October 29, 2016
By Kelly Hancock, DNP, RN, NE-BC
Long hours, rotating shifts and caring for critically ill patients can lead to nurse burnout. Cleveland Clinic’s Wellness Enterprise offers advice for reducing stress and avoiding burnout. Tags: nursing, burnout, wellness
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From the Bedside: Urology Advanced Practice Providers Join the Front Lines

From the Bedside: Urology Advanced Practice Providers Join the Front Lines

Thursday, September 29, 2016
By Dana Longo, MPH, NP, and Hadley Wood, MD After extensive preparation, Cleveland Clinic has broadened its urology nurse practitioners’ and physician assistants’ roles to allow them to provide care independent from physicians’ practices. The result is better patient access and higher job satisfaction. Tags: nursing, advanced practice providers
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From the Bedside: “Are You My Nurse?” The Importance of Claiming Professional Identity

Wednesday, July 27, 2016
By Amanda Anderson, MSN, MPA, RN, CCRN In an era where nurses no longer have a recognizable image, where we all work in different capacities and at different levels, and where our education and practice is frequently called into question, it is becoming clearer and clearer how closely-linked the act of verbal title distinction is to our professional success. Tags: nursing
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Webinar: The Power of Patient and Family Partnerships

Tuesday, June 28, 2016
Patient and family involvement in planning, design, implementation, and evaluation activities are essential if the goal is genuine relationship, patient and family-centered healthcare. Tags: patient engagement, empathy, education
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From the Bedside: Survey Tool Assesses How Culture Impacts Patient Transitions

From the Bedside: Survey Tool Assesses How Culture Impacts Patient Transitions

Tuesday, June 28, 2016
By Kelly Hancock, DNP, RN, NE-BC
“Hospital occupancy has been in the mid to high 60 percent range for the last 25 years....Despite a moderate occupancy rate, crowded conditions affect patient flow and efficiency." Tags: culture, research, nursing, measurement
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Communication the Cleveland Clinic Way

Communication the Cleveland Clinic Way

Friday, May 27, 2016
By Edited by Adrienne Boissy, MD, MA and Timothy Gilligan, MD, MS

Communication the Cleveland Clinic Way gives you a high-powered communications toolbox packed with advice you can apply to a wide variety of healthcare situations. Tags: communication, best practices, empathy
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