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The Leaders Perspective: Is the Secret to the Patient Experience… Associate Engagement?
From the Leaders Perspective: When Saying 'No' Adds Value
From the Bedside: Healing Hearts: The Nurse's Role
From the Bedside: Educating Nurses in the Still of the Night
From The Bedside: Parents as Part of the Pediatric Care Team
It takes a Village: The Importance of the Compassionate Stranger
From the Bedside: Nurse on Call Enhancements Impact Patient Care
Call for Poster Submissions Accepted through January 13
From the Bedside: Offering Emotional Support through Holistic Rapid Response
From the Bedside: Nine Strategies for Alleviating Nurse Burnout
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Newsletter
Newsletter
Welcome to
Patient Experience + News and Trends
, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities.
If you have information or news you would like considered for the newsletter, please contact
Jen Edse
.
Code Lavender: The Sweet Smell of Support
Wednesday, January 29, 2014
By Rev. Amy Greene, Director of Spiritual Care, Cleveland Clinic
In any hospital, “CODE” means something needs urgent attention. In an attempt to signal both urgency and calm, Cleveland Clinic uses the term “Code Lavender” to signal the need is urgent, but the point of the code is to try to bring some calming influence to a painful or stressful situation.
Tags:
culture
,
empathy
Read More
Every Hospital is a Children's Hospital
Tuesday, November 26, 2013
By Diane Stover-Hopkins, Vice President, Innovation Lancaster General Health System and Certified Experience Economy Expert
When meeting colleagues at a hospital that is new to me, one of my first questions is if they have a children's hospital. Almost always I hear, "No" or "No, we have a small pediatric unit." After further probing I typically learn that they see many children in their emergency department, do frequent outpatient pediatric procedures and may see tons of children in their urgent care or retail care locations.
Tags:
culture
,
design
Read More
Rating the Ratings: How the Brazilian Health System Rates its Service Providers
Thursday, October 24, 2013
By Feliphe Lavor
The health insurance providers’ regulatory agency in Brazil initiated a series of activities to define the most appropriate way to present a rating of health insurance providers to its consumers.
Tags:
design
,
transparency
Read More
10 Inexpensive Tools to Build Empathy
Thursday, October 24, 2013
By John McKeever, MBA
The patient experience encompasses much more than the time spent as a patient at your facility. It begins with awareness and information seeking and extends long after discharge and receiving the final bill.
Tags:
communication
,
empathy
Read More
Press Ganey Launches Institute For Innovation
Monday, October 21, 2013
By AfPE Staff
AfPE is excited to be a parter of the recently launched Institute for Innovation, a nonprofit research collaborative that provides a forum to better understand and act upon the patient voice to advance the science of improving patient care and reducing patient suffering.
Tags:
Press Ganey
Read More
What Is Your Passion?
Monday, October 14, 2013
By James Merlino, MD, Chief Experience Officer, Cleveland Clinic Health System, President, Association for Patient Experience
I recently had the honor of visiting two terrific health systems: West Virginia University (WVU) Healthcare in Morgantown, WV, and Renown Health in Reno, NV.
Tags:
career
,
CXO
Read More
The International Patient Experience: Georgia Clinic Introduces Patient-Centered Care
Monday, September 30, 2013
By Eka Rukhadze, MD, Manager of Healthcare Quality, JSC “Curatio”
erukhadze@curatio.ge
Clinic in Tbilisi, Georgia Introduces Course in Patient-Centered Care After Attending Patient Experience Summit
Tags:
Read More
Conversations with the CEO: Dr. Marc Boom of Houston Methodist Hospital
Monday, September 30, 2013
CEOs share their perspectives, insights and lessons learned in candid conversations about the patient experience.
Tags:
employee engagement
,
culture
,
leadership
Read More
Family Communication - The Next Frontier for Improving Patient Satisfaction?
Sunday, September 29, 2013
By Richard B. Siegrist Jr., MBA, MS, CPA
The patient’s family can play an important role in how a patient perceives his or her experience at a healthcare facility, either directly through family comments to the patient or indirectly through the patient’s view of how his or her family members are treated.
Tags:
communication
,
HCAHPS
Read More
Leading Health Care Innovation Insight Center
Sunday, September 29, 2013
By James Merlino, MD, Chief Experience Officer, Cleveland Clinic Health System, President, Association for Patient Experience
I want to share some exciting news with you.
Harvard Business Review
and the
New England Journal of Medicine
have teamed up to offer healthcare leaders an eight-week online forum: the Leading Health Care Innovation Insight Center.
Tags:
CXO
Read More
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