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Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.


Monday, July 29, 2013
By James Merlino, MD, Chief Experience Officer, Cleveland Clinic Health System, President, Association for Patient Experience I remember it like it was yesterday: the first day of internship. It was the first day that I was really a “doctor.” Years of training, of excited anticipation, of hard work – it was all paying off. I arrived at my first rotation in July 1997. Tags: CXO
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Conversations with the CEO: Dr. David Feinberg, UCLA Health System

Conversations with the CEO: Dr. David Feinberg, UCLA Health System

Wednesday, July 24, 2013
CEOs share their perspectives, insights and lessons learned in candid conversations about the patient experience. Tags: culture, leadership
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Patient Experience: Emerging Cultural Touchstone

Wednesday, February 27, 2013
Paul Alexander Clark, Dr(PH) cand., FACHE
Patient experience is becoming a cultural touchstone, changing the place of medical power in society. Providers will no longer be isolated from natural human expectations and demands.     Tags: healthcare transformation
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Lessons from the Waiting Room

Lessons from the Waiting Room

Monday, January 28, 2013
By David Fried, Software Advice

People hate waiting--especially in a doctor’s office. And while the average wait time in a general practitioner's office is only about twenty minutes, a Journal of General Internal Medicine study found that most individuals still thought this was too long.

Tags: responsiveness, access
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