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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Communication the Cleveland Clinic Way

Communication the Cleveland Clinic Way

Friday, May 27, 2016
By Edited by Adrienne Boissy, MD, MA and Timothy Gilligan, MD, MS

Communication the Cleveland Clinic Way gives you a high-powered communications toolbox packed with advice you can apply to a wide variety of healthcare situations. Tags: communication, best practices, empathy
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From the Bedside: Employee Engagement and Today's Nurse

From the Bedside: Employee Engagement and Today's Nurse

Friday, May 27, 2016
By Kelly Hancock, DNP, RN, NE-BC

For healthcare organizations to successfully attain ACA requirements, nurse engagement has to remain a top priority.

Tags: employee engagement, leadership, nursing
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AfPE Announces 2016 Patient Experience Award Winners

AfPE Announces 2016 Patient Experience Award Winners

Thursday, May 26, 2016
AfPE is proud to announce recipients of its Practice of the Year and Outstanding Caregiver awards. Tags: best practices
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The Specialty Pharmacy: Adding the RX to PX

The Specialty Pharmacy: Adding the RX to PX

Wednesday, May 25, 2016
By Amanda Walker, BSN, RN Specialty Pharmacies find themselves in an area of healthcare that can “Bridge the Gap” for patients, and provide a continuation of the PX programs that partnering hospitals have invested so heavily on. Tags: HCAHPS, pharmacy, measurement, medication
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Webinar: Successful methods for engaging your people and your patients

Webinar: Successful methods for engaging your people and your patients

Wednesday, May 25, 2016
Premium members are invited to join us for a webinar at 1 pm EST on June 23 with our 2016 award recipients to learn about their prize-winning work. Tags: employee engagement, patient engagement, best practices
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Call for Creative Submissions

Friday, April 29, 2016
The Journal of Patient Experience seeks artwork, photographs, nonfiction stories and poetry by patients, caregivers, health professionals and others.  Tags: journal of patient experience
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From the Bedside: Patient Satisfaction and Nursing - Listening Matters, Whatever the Situation

Thursday, April 28, 2016
By Amanda Anderson, MSN, MPA, RN, CCRN

After I’d been running, infusing, checking, and turning for a few hours, with little attention to my patient’s stream of talk, she started to cry. “You do not like me!” she said. “I can tell. You think I’m so annoying!” 
 

Tags: communication, nursing
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From the Bedside: Nurse and PA Launch a Shared Medical Appointment for Breast Cancer Survivors

From the Bedside: Nurse and PA Launch a Shared Medical Appointment for Breast Cancer Survivors

Wednesday, March 30, 2016
By Kelly Hancock, DNP, RN, NE-BC

“There’s a lot more education that takes place in this type of environment...when a patient comes in for a private appointment, they don’t get an hour of education. In addition, the women share ideas and learn from one another. I am amazed at the emotional support they give one another. They understand they are not alone.”

Tags: nursing, shared medical appointments
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Letting Patient Narratives Guide the Future of Healthcare

Monday, December 21, 2015
By Senem Guney, PhD, Founder, Narrative Dx In order to improve patient experience, we must first understand the patients’ experiences from their perspectives in all aspects of their care. Tags: patient narratives, measurement
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From the Bedside: eHospital Program Enhances Care in Medical ICUs

From the Bedside: eHospital Program Enhances Care in Medical ICUs

Monday, December 21, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Since launching the eHospital program in 2014, Cleveland Clinic has been able to provide an extra level of care for critical patients during the night. Tags: safety, nursing, technology
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