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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

From the Bedside: Patient Satisfaction and Nursing - Listening Matters, Whatever the Situation

Thursday, April 28, 2016
By Amanda Anderson, MSN, MPA, RN, CCRN

After I’d been running, infusing, checking, and turning for a few hours, with little attention to my patient’s stream of talk, she started to cry. “You do not like me!” she said. “I can tell. You think I’m so annoying!” 
 

Tags: communication, nursing
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From the Bedside: Nurse and PA Launch a Shared Medical Appointment for Breast Cancer Survivors

From the Bedside: Nurse and PA Launch a Shared Medical Appointment for Breast Cancer Survivors

Wednesday, March 30, 2016
By Kelly Hancock, DNP, RN, NE-BC

“There’s a lot more education that takes place in this type of environment...when a patient comes in for a private appointment, they don’t get an hour of education. In addition, the women share ideas and learn from one another. I am amazed at the emotional support they give one another. They understand they are not alone.”

Tags: nursing, shared medical appointments
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Letting Patient Narratives Guide the Future of Healthcare

Monday, December 21, 2015
By Senem Guney, PhD, Founder, Narrative Dx In order to improve patient experience, we must first understand the patients’ experiences from their perspectives in all aspects of their care. Tags: patient narratives, measurement
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From the Bedside: eHospital Program Enhances Care in Medical ICUs

From the Bedside: eHospital Program Enhances Care in Medical ICUs

Monday, December 21, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Since launching the eHospital program in 2014, Cleveland Clinic has been able to provide an extra level of care for critical patients during the night. Tags: safety, nursing, technology
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AfPE partners with SAGE to publish Journal of Patient Experience

AfPE partners with SAGE to publish Journal of Patient Experience

Saturday, November 28, 2015
AfPE is pleased to announce that it has begun publishing the Journal of Patient Experience (JPE) in partnership with SAGE Publishing. Tags: journal of patient experience
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From the Bedside: The Well-Rested Nurse

From the Bedside: The Well-Rested Nurse

Saturday, November 28, 2015
By Mallory Hatmaker, MSN, BSN, CNP, Adult/Gerontology Certified Nurse Practitioner, Cleveland Clinic Poor sleeping habits can be doubly hard on nurses because we juggle not only long shifts, but swing shifts. Fortunately, there are some simple ways to get a better night’s rest. Tags: nursing
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Nothing in life is more wonderful than faith

Wednesday, October 28, 2015
By Diane Wilson Onwuchekwa My family members and close friends told me that the emergency room staff and the helicopter medical team who took care of me after my head-on car collision said that I sang and prayed out loud in the emergency room and on the helicopter ride to the trauma center. Tags: pain, integrative care
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From the Bedside: Nurses are empowered to use data to improve outcomes

From the Bedside: Nurses are empowered to use data to improve outcomes

Tuesday, October 27, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Data on quality indicators and patient satisfaction can get lost in the shuffle. Not at Cleveland Clinic’s Hillcrest Hospital, where a team of nurses has made data accessible and easy to understand. That’s improved outcomes. Tags: employee engagement, nursing, measurement
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Thoughtful Design of Delightful Staff Experiences

Thoughtful Design of Delightful Staff Experiences

Tuesday, September 29, 2015
By Diane Stover-Hopkins, Certified Experience Economy Expert Strategies to design a culture that authentically values the contribution of every member of the team. Tags: employee engagement
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From the Bedside: Getting in Tune with Patients

From the Bedside: Getting in Tune with Patients

Tuesday, September 29, 2015
By K. Kelly Hancock, MN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic In 2011, Cleveland Clinic’s Hillcrest Hospital began a music therapy pilot program for a handful of hours each week. Tags: nursing, integrative care
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