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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Call for Papers Journal of Patient Experience

Call for Papers Journal of Patient Experience

Thursday, July 30, 2015
The Journal of Patient Experience and Editor-in-Chief, Adrienne Boissy, MD, MA invite you to submit your next article to JPE. Tags: journal of patient experience
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A Patient Experience Can’t Be Exceptional Unless It’s A Safe Experience

A Patient Experience Can’t Be Exceptional Unless It’s A Safe Experience

Thursday, July 30, 2015
By

Diane Stover-Hopkins, Certified Experience Economy Expert

Most patients assume that their care has been designed and planned so that their safety is well-managed. These assumptions are true in most cases, but the results can be devastating for the patient, the family and the careers of the caregivers involved when errors occur. Tags: safety
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Advice for middle managers: people do things for people, not job titles

Monday, June 29, 2015
By Toya Gorley, MBA, Director, CHAMPS Patient Experience If you have a personal relationship with your team, they will be more vested in your success and the team’s success. Tags: employee engagement, culture, leadership, career
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From the Bedside: Minimizing Interruptions During Medication Administration

From the Bedside: Minimizing Interruptions During Medication Administration

Monday, June 29, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Cleveland Clinic’s Marymount Hospital recently implemented a program to reduce interruptions during two crucial times each day when routine medications are being administered — at 9 a.m. and again at 9 p.m. Results have been impressive — a 72 percent reduction in interruptions. Tags: safety, nursing, quality improvement
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Engaged Rounding: Practices to Improve the Patient and Caregiver Experience

Thursday, May 28, 2015
By AfPE Staff Effective nurse rounding can lead to significant improvements in quality of care, patient and employee experiences. Tags: responsiveness, patient engagement, nursing, rounding
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2015 Award Recipients Recognized at Patient Experience Summit

Thursday, May 28, 2015
By AfPE Staff AfPE is proud to announce its 2015 award recipients who were honored Monday, May 18, at the sixth annual Patient Experience: Empathy + Innovation Summit. Tags: best practices, nursing, rounding
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Exploring the Frequent Patient Experience

Exploring the Frequent Patient Experience

Thursday, May 28, 2015
By Diane Stover Hopkins
Innovation Strategy Consultant
Certified Experience Economy Expert
Beacon Health System
Why a tailored patient experience strategy should be considered to meet the needs of chronically ill patients. Tags:
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From the Bedside: A Proactive Approach to Emergency Readiness

From the Bedside: A Proactive Approach to Emergency Readiness

Thursday, May 28, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic In July 2014, Cleveland Clinic’s Cerebrovascular Center launched one of the country’s first mobile stroke treatment units (MSTU) Tags: nursing
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From the Bedside: The Patient Experience Summit Nursing Track

From the Bedside: The Patient Experience Summit Nursing Track

Wednesday, April 29, 2015
By James Bryant, MSN, RN, CEN, CCRN, NEA-BC, Associate Chief Nursing Officer, Emergency Services, Cleveland Clinic In many situations, it is nursing that takes the lead in patient experience. The upcoming Nursing Track at the 2015 Patient Experience Summit is a great opportunity to network and to take ideas back to your organization. Tags: nursing
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Grooming a Workforce of Memory Makers

Grooming a Workforce of Memory Makers

Monday, March 30, 2015
By Diane Stover-Hopkins
Experience Economy Expert
What might happen if all healthcare workers understand that part of their responsibility to each patient and their caregivers is to make beautiful memories? Tags: employee engagement, culture
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