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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

From the Bedside: Bed Assigning Program Improves ED-to-Inpatient Process

From the Bedside: Bed Assigning Program Improves ED-to-Inpatient Process

Monday, March 30, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic More than a year ago, Cleveland Clinic challenged the Emergency Departments at its main campus and eight regional hospitals to strive for a door-to-floor time of less than 175 minutes for each patient admitted Tags: responsiveness, nursing, access
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Better Hospital Experiences

Thursday, February 26, 2015
By Flora Mellana-Edison
I have battled what is known as JDM (Juvenile Dermatomyositis) a rare and life-threatening autoimmune disease, where the body’s immune system attacks its own cells and tissues for seven years.
Tags: communication
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From the Bedside: Cleveland Clinic Nurses Have Heart on the Brain

From the Bedside: Cleveland Clinic Nurses Have Heart on the Brain

Saturday, February 21, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic For the 28 days of February, one of the body’s most incredible organs – the heart – and several heart-associated topics will be on the minds of many throughout the U.S., including the 12,000 nurses of Cleveland Clinic health system. Tags: communication, service, nursing
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The Impact of Nurse Report on Patient Experience

The Impact of Nurse Report on Patient Experience

Friday, January 30, 2015
By Diane Stover-Hopkins, Certified Experience Economy Expert Many times each day nurses around the world are performing the crucial hand-off communication on the status and needs of patients at shift change. Tags: communication, nursing
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From the Bedside: Tapping Teamwork to Improve Patient Experience in Cancer Institute

From the Bedside: Tapping Teamwork to Improve Patient Experience in Cancer Institute

Friday, January 30, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Project aims for outstanding call-light responsiveness Tags: responsiveness, nursing, rounding
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Physicians and the Other Side of the Bed

Physicians and the Other Side of the Bed

Monday, January 26, 2015
By Paul Rousseau, MD How death occurs, and how it is managed by physicians—their presence or absence, their words said and unsaid—can dramatically affect the grief and bereavement of patients and family members.1 Eight years ago, at the age of 52, my wife died of rapidly advancing scleroderma. Tags: communication, empathy, end of life
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From the Bedside: Group Classes Help Inpatients Take Heart from Each Other

From the Bedside: Group Classes Help Inpatients Take Heart from Each Other

Friday, December 19, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Patients with heart failure need to be “on their game” all the time to stay out of the hospital. This is the thinking behind a multidisciplinary Heart Failure Survival Skills Class that has educated more than 3,000 hospitalized patients with heart failure and their family caregivers since January 2012. Tags: patient engagement, nursing
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How & Why Hospitals Should Customize Care for Their Diverse Patient Population

How & Why Hospitals Should Customize Care for Their Diverse Patient Population

Friday, December 19, 2014
By Shabana Tunio, MBBS, MPH-MHA
Senior Consultant; Health Metrics
shabanatunio@healthmetricsus.org
How hospitals can create service excellence for diverse patient populations and customize care for their diverse patients. Tags: cultural competence
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Discharge Reminders for Patients and Family Caregivers

Tuesday, December 09, 2014
By Carol Marak Carol Marak, Contributor for the senior living and healthcare market Tags: patient engagement, personal healthcare, family caregiver
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