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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Conversations with the CEO: Dr. Donald Fisher, American Medical Group Association

Conversations with the CEO: Dr. Donald Fisher, American Medical Group Association

Thursday, November 20, 2014
Dr. Merlino talks with Dr. Fisher, CEO of AMGA about his views on patient experience, why it is important to physicians and how AMGA is helping leaders trying to create High-Performing Health Systems™. Tags: leadership
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Training General Surgery Residents in Culturally Competent Care

Training General Surgery Residents in Culturally Competent Care

Thursday, November 20, 2014
By Maria B.J. Chun, Ph.D., Specialist and Associate Chair, Administration and Finance
University of Hawaii at Manoa, Department of Surgery
The inclusion of cultural competency in surgical resident education is an emerging area of recognized need. Tags: education, cultural competence
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Fostering a Culture of Employee Engagement

Thursday, November 20, 2014
Are your employees engaged and satisfied with their work experience? Tags: employee engagement, culture
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From the Bedside: A Co-Charge Nurse Ensures Better Patient Safety

From the Bedside: A Co-Charge Nurse Ensures Better Patient Safety

Wednesday, November 19, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic (Article originally published for ConsultQD, an open, online forum from Cleveland Clinic’s Zielony Nursing Institute) One January day, Cleveland Clinic’s echocardiography laboratory was flooded with crises. Tags: safety, nursing, teamwork
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Mining for Patient Experience Gold

Mining for Patient Experience Gold

Wednesday, November 19, 2014
By Diane Stover-Hopkins, Certified Experience Economy Expert The front line staff members in an admitting office, front desk of a medical practice, valet parking, home care delivery, nursing station have one of the most important views of what patients need and want and unfortunately this knowledge is often not included in strategic or operational discussions. Tags: employee engagement, culture
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Does Anyone Color Anymore?

Does Anyone Color Anymore?

Friday, October 31, 2014
By Pat Rullo, Author/Speaker/Radio Host-Producer, Speak Up and Stay Alive RadiOh
 
Thoughtful recollection and reconnecting with simpler times may improve the experience for both patient and provider. Tags: perspective
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Service Fanatics: A New Book by our President, Dr. James Merlino

Service Fanatics: A New Book by our President, Dr. James Merlino

Friday, October 31, 2014
Drawing on personal experiences as both a physician and the family member of a patient at Cleveland Clinic, our president and Cleveland Clinic Chief Experience Officer Dr. Merlino shares his perspectives on patient care in a new book "Service Fanatics." Tags: best practices
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Introducing Patient Experience Career Center

Introducing Patient Experience Career Center

Friday, October 31, 2014
AfPE is pleased to introduce its new, interactive, online job board. Tags: career
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From the Bedside: Leadership Calls Keep Nurses in the Loop

From the Bedside: Leadership Calls Keep Nurses in the Loop

Friday, October 31, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic In a health system with approximately 12,000 nurses, finding creative ways to communicate effectively with them can be a challenge. Tags: employee engagement, communication, nursing
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Improve the Patient and Employee Experience with Healing Services

Improve the Patient and Employee Experience with Healing Services

Thursday, October 30, 2014
In hospitals across the nation, concerns about self-care and compassion fatigue as experienced by hospital staff are being raised. Tags: employee engagement
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