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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

When Giving Care Collides with Employment

Friday, October 24, 2014
By
Carol Marak, contributor for the senior living and healthcare market

It’s the family caregiver who anchors a patient’s health with recovery and healing. Their role on the health care team is important but unfortunately, many times forgotten. But without the family member’s involvement, how would patients recover? Tags: family caregiver
Read More
Hillcrest HealthCare System: Changing lives for the better, together

Hillcrest HealthCare System: Changing lives for the better, together

Tuesday, September 30, 2014
By Brad Hoyt, MD
Jeffrey Galles, DO
Tyra Palmer  
Jennifer Clark, MD
Changing a healthcare organization can be a daunting task. Depending on the size of the organization, the hardest question is often the simplest question, “where do we start?” Tags: employee engagement, culture, leadership
Read More
From the Bedside: Creating a Culture of Patient Safety

From the Bedside: Creating a Culture of Patient Safety

Monday, September 29, 2014
By K. Kelly Hancock, MN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Shortly after participating in error prevention training on Cleveland Clinic’s main campus, a nurse in the pediatric ICU approached an anesthesiologist before the start of a patient procedure. Tags: culture, safety, nursing
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Can we Agree on the Patient Experience Never Events?

Can we Agree on the Patient Experience Never Events?

Monday, September 29, 2014
By Diane Stover Hopkins
Certified Experience Economy Expert
Innovation Strategy Consultant
It seems now that the patient experience is becoming better understood as a crucial aspect of healing and strategy, the Never Event concept should be considered to help advance patient satisfaction. Tags: safety
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Leveraging the Pharmacy Enterprise to Improve the Patient Experience

Leveraging the Pharmacy Enterprise to Improve the Patient Experience

Wednesday, August 27, 2014
By Scott Knoer, MS, PharmD, FASHP, Chief Pharmacy Officer, Cleveland Clinic


A patient’s medication is the common thread in their life that crosses all levels of the healthcare continuum. If medications are managed appropriately, we will improve the patient experience as well as patient outcomes. We will control costs and not only eliminate readmissions but prevent many admissions in the first place. Tags: responsiveness, pharmacy, medication
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From the Bedside: Image is more than a uniform

From the Bedside: Image is more than a uniform

Wednesday, August 27, 2014
By K. Kelly Hancock, MSN, RN, NE-B.C, Executive Chief Nursing Officer, Cleveland Clinic

What is in a brand, and how does it relate to the image of nursing? This was the concept a group of researchers at Indiana University Health (IU Health) led by Lucia D. Wocial, PhD, RN, a nurse ethicist and clinical nurse specialist, explored through a qualitative study. Tags: nursing
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From the Bedside: Curbing Patients' Pain

From the Bedside: Curbing Patients' Pain

Wednesday, July 30, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic
In May, a patient on an in-patient unit at Cleveland Clinic’s main campus who was upset about his pain management began to verbally abuse the nursing staff. Tags: responsiveness, nursing, pain
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Webinar: Promoting Patient Experience Through Vibrant Bioethics Resources

Webinar: Promoting Patient Experience Through Vibrant Bioethics Resources

Wednesday, July 30, 2014
Creating positive patient experience is particularly hard when patients and their families face difficult decisions or transitions. Tags: ethics
Read More
In Pursuit of Great Flow: The

In Pursuit of Great Flow: The "In Good Hands" Route to Exceptional Experiences

Wednesday, July 30, 2014
By Diane Stover-Hopkins
Certified Experience Economy Expert
Innovation Strategy Executive, Beacon Health System
Vice President Innovation, Lancaster General Health System
One of the most important signals we send to patients is whether or not those caring for us work as a prepared, positive and coordinated team. Tags: communication, responsiveness, teamwork
Read More
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