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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

The Power of Acknowledgments and their Impact on Patient Experience

The Power of Acknowledgments and their Impact on Patient Experience

Thursday, June 26, 2014
By Don Sibery, MHA, FACHE, President and Managing Partner, Decisive Consulting Solutions
Diane Bates, Director, Organizational Development, Renown Health
Fundamental to this article are two beliefs: 1) People will do what they are rewarded for; and
2) Healthcare employees cannot give to patients what they do not get from their employers.
Tags: employee engagement, leadership
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From the Bedside: Care Coordination, Improving Patient Experience, Outcomes and Affordability

From the Bedside: Care Coordination, Improving Patient Experience, Outcomes and Affordability

Thursday, June 26, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Care coordination has always been imperative in the healthcare industry, serving as a foundational center of medical practice for years. However, in the new healthcare environment, the topic is getting renewed attention as part of a widespread effort to help health systems better manage high-risk patients. Tags: patient engagement, safety, nursing, teamwork
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Webinar: Expanding Your Experience Culture - Training Internal Coaches

Webinar: Expanding Your Experience Culture - Training Internal Coaches

Monday, June 23, 2014
Learn how to select and train internal coaches to assist leaders and front-line staff in the pursuit of extraordinary experiences. Tags: employee engagement, culture
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First Issue of Journal of Patient Experience Available

First Issue of Journal of Patient Experience Available

Thursday, May 29, 2014
By AfPE Staff The Association for Patient Experience is pleased to announce the availability of its new, peer-reviewed journal, the Journal of Patient Experience® (JPE). Tags: best practices, research, journal of patient experience
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What Have You Done for Teen Patients Lately?

What Have You Done for Teen Patients Lately?

Thursday, May 29, 2014
By Diane Stover-Hopkins, Certified Experience Economy Expert
Innovation Strategy Executive, Beacon Health System
Vice President Innovation, Lancaster General Health System
Every patient has individual needs and desires when seeking or receiving care, but teens are a special group when you consider the many issues they juggle that follow them into the doctor’s office or hospital. Tags: patient engagement
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Hospital and Caregiver Honored During Patient Experience Summit

Hospital and Caregiver Honored During Patient Experience Summit

Thursday, May 29, 2014
By AfPE Staff During the 5th Annual Patient Experience Summit, AfPE recognized the winners of its annual Practice of the Year Award and its inaugural Outstanding Caregiver Award. Tags: culture, Patient Experience Summit, service, best practices, HCAHPS, nursing
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From the Bedside: ICU Nurse Gives Her Patients the Gift of Daylight

From the Bedside: ICU Nurse Gives Her Patients the Gift of Daylight

Wednesday, May 28, 2014
By Kevin Kolus, Communications Associate, Cleveland Clinic In the calm, secure rooms of our neurointensive care unit, Kate Klein is thinking of her patients' feet. Do they remember what it feels like to stand or to walk? To slip off their socks and glide across blades of grass? Tags: research, nursing
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Webinar: The Volunteer Impact on the Patient Experience

Webinar: The Volunteer Impact on the Patient Experience

Wednesday, May 28, 2014
By AfPE Staff By thinking about where volunteers can add the most value, creating roles that are meaningful, and measuring impact, the ongoing presence of volunteers can increase patient experience and patient satisfaction scores. Tags: responsiveness, patient engagement, service
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Integrating Data, Leadership and Best Practices Into A Service Roadmap for Your Organization

Integrating Data, Leadership and Best Practices Into A Service Roadmap for Your Organization

Wednesday, May 07, 2014
By Richard Evans, MA How do you implement an approach to service improvement that doesn’t end up being a “flavor of the month” or feels disconnected from other major organizational initiatives? Tags: employee engagement, culture, HCAHPS
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