Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities.
If you have information or news you would like considered for the newsletter, please contact Jen Edse.
Showing all Articles with tag: measurement
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Tuesday, June 28, 2016
By Kelly Hancock, DNP, RN, NE-BC
“Hospital occupancy has been in the mid to high 60 percent range for the last 25 years....Despite a moderate occupancy rate, crowded conditions affect patient flow and efficiency."
Wednesday, May 25, 2016
By Amanda Walker, BSN, RN
Specialty Pharmacies find themselves in an area of healthcare that can “Bridge the Gap” for patients, and provide a continuation of the PX programs that partnering hospitals have invested so heavily on.
Monday, December 21, 2015
By Senem Guney, PhD, Founder, Narrative Dx
In order to improve patient experience, we must first understand the patients’ experiences from their perspectives in all aspects of their care.
Tags: patient narratives
Tuesday, October 27, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic
Data on quality indicators and patient satisfaction can get lost in the shuffle. Not at Cleveland Clinic’s Hillcrest Hospital, where a team of nurses has made data accessible and easy to understand. That’s improved outcomes.
Tags: employee engagement