Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities.
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Showing all Articles with tag: perspective
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Tuesday, February 14, 2017
By Mary Beth Modic, DNP, RN, CNS, CDE, is a clinical nurse specialist in diabetes at Cleveland Clinic main campus. She also holds a position in the Center of Excellence in Healthcare Communication in the Office of Patient Experience as the Director of Advanced Clinical Practice.
It has been suggested that patients can encounter more than 50 caregivers in a three-day hospital admission. That may seem like an exorbitant number, but not when you stop and reflect on all the individuals who interact with a patient starting with the hospital admission… the receptionist, patient transporter, phlebotomist, food service hostess, environmental service worker… the nursing assistant, physician and registered nurse… it can add up to a myriad of people entering a patient’s world.
, patient engagement
, best practices
Friday, October 31, 2014
By Pat Rullo, Author/Speaker/Radio Host-Producer, Speak Up and Stay Alive RadiOh
Thoughtful recollection and reconnecting with simpler times may improve the experience for both patient and provider.
Thursday, August 29, 2013
By Arden Brion
My patient experience started with an explosion in my chest at 3:15 on a Thursday afternoon. I was on a business trip in Wilmington, Delaware, presenting to a group of executives when it happened.
Tags: end of life