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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Showing all Articles with tag: CXO View All Articles

Transforming Healthcare Through Empathy and Innovation

Thursday, April 17, 2014
By James Merlino, MD, Chief Experience Officer, Cleveland Clinic Health System, President, Association for Patient Experience “The only reason healthcare organizations exist is because of the patient. We have to not only do the right thing for them, but we have to include empathy and compassion.” – Dr. Toby Cosgrove at the 2013 Patient Experience: Empathy + Innovation Summit. Tags: Patient Experience Summit, empathy, CXO
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What Is Your Passion?

Monday, October 14, 2013
By James Merlino, MD, Chief Experience Officer, Cleveland Clinic Health System, President, Association for Patient Experience I recently had the honor of visiting two terrific health systems: West Virginia University (WVU) Healthcare in Morgantown, WV, and Renown Health in Reno, NV. Tags: career, CXO
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Leading Health Care Innovation Insight Center

Sunday, September 29, 2013
By James Merlino, MD, Chief Experience Officer, Cleveland Clinic Health System, President, Association for Patient Experience I want to share some exciting news with you. Harvard Business Review and the New England Journal of Medicine have teamed up to offer healthcare leaders an eight-week online forum: the Leading Health Care Innovation Insight Center.  Tags: CXO
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Teamwork

Monday, July 29, 2013
By James Merlino, MD, Chief Experience Officer, Cleveland Clinic Health System, President, Association for Patient Experience I remember it like it was yesterday: the first day of internship. It was the first day that I was really a “doctor.” Years of training, of excited anticipation, of hard work – it was all paying off. I arrived at my first rotation in July 1997. Tags: CXO
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