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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Showing all Articles with tag: employee engagement View All Articles
From the Bedside: Employee Engagement and Today's Nurse

From the Bedside: Employee Engagement and Today's Nurse

Friday, May 27, 2016
By Kelly Hancock, DNP, RN, NE-BC

For healthcare organizations to successfully attain ACA requirements, nurse engagement has to remain a top priority.

Tags: employee engagement, leadership, nursing
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Webinar: Successful methods for engaging your people and your patients

Webinar: Successful methods for engaging your people and your patients

Wednesday, May 25, 2016
Premium members are invited to join us for a webinar at 1 pm EST on June 23 with our 2016 award recipients to learn about their prize-winning work. Tags: employee engagement, patient engagement, best practices
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How to Prepare Staff to Live the Extraordinary Patient Experience Vision

How to Prepare Staff to Live the Extraordinary Patient Experience Vision

Sunday, February 28, 2016
By Diane Stover-Hopkins Refreshed messaging and aspirations around patient experience must be inspiring and immersive to stand out and create changed behaviors and long-term commitment. Consider theses do's and don'ts. Tags: employee engagement, education
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From the Bedside: Nurses are empowered to use data to improve outcomes

From the Bedside: Nurses are empowered to use data to improve outcomes

Tuesday, October 27, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Data on quality indicators and patient satisfaction can get lost in the shuffle. Not at Cleveland Clinic’s Hillcrest Hospital, where a team of nurses has made data accessible and easy to understand. That’s improved outcomes. Tags: employee engagement, nursing, measurement
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Thoughtful Design of Delightful Staff Experiences

Thoughtful Design of Delightful Staff Experiences

Tuesday, September 29, 2015
By Diane Stover-Hopkins, Certified Experience Economy Expert Strategies to design a culture that authentically values the contribution of every member of the team. Tags: employee engagement
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Advice for middle managers: people do things for people, not job titles

Monday, June 29, 2015
By Toya Gorley, MBA, Director, CHAMPS Patient Experience If you have a personal relationship with your team, they will be more vested in your success and the team’s success. Tags: employee engagement, culture, leadership, career
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Grooming a Workforce of Memory Makers

Grooming a Workforce of Memory Makers

Monday, March 30, 2015
By Diane Stover-Hopkins
Experience Economy Expert
What might happen if all healthcare workers understand that part of their responsibility to each patient and their caregivers is to make beautiful memories? Tags: employee engagement, culture
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Fostering a Culture of Employee Engagement

Thursday, November 20, 2014
Are your employees engaged and satisfied with their work experience? Tags: employee engagement, culture
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Mining for Patient Experience Gold

Mining for Patient Experience Gold

Wednesday, November 19, 2014
By Diane Stover-Hopkins, Certified Experience Economy Expert The front line staff members in an admitting office, front desk of a medical practice, valet parking, home care delivery, nursing station have one of the most important views of what patients need and want and unfortunately this knowledge is often not included in strategic or operational discussions. Tags: employee engagement, culture
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From the Bedside: Leadership Calls Keep Nurses in the Loop

From the Bedside: Leadership Calls Keep Nurses in the Loop

Friday, October 31, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic In a health system with approximately 12,000 nurses, finding creative ways to communicate effectively with them can be a challenge. Tags: employee engagement, communication, nursing
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