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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Showing all Articles with tag: culture View All Articles
From the Bedside: Survey Tool Assesses How Culture Impacts Patient Transitions

From the Bedside: Survey Tool Assesses How Culture Impacts Patient Transitions

Tuesday, June 28, 2016
By Kelly Hancock, DNP, RN, NE-BC
“Hospital occupancy has been in the mid to high 60 percent range for the last 25 years....Despite a moderate occupancy rate, crowded conditions affect patient flow and efficiency." Tags: culture, research, nursing, measurement
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Advice for middle managers: people do things for people, not job titles

Monday, June 29, 2015
By Toya Gorley, MBA, Director, CHAMPS Patient Experience If you have a personal relationship with your team, they will be more vested in your success and the team’s success. Tags: employee engagement, culture, leadership, career
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Grooming a Workforce of Memory Makers

Grooming a Workforce of Memory Makers

Monday, March 30, 2015
By Diane Stover-Hopkins
Experience Economy Expert
What might happen if all healthcare workers understand that part of their responsibility to each patient and their caregivers is to make beautiful memories? Tags: employee engagement, culture
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Fostering a Culture of Employee Engagement

Thursday, November 20, 2014
Are your employees engaged and satisfied with their work experience? Tags: employee engagement, culture
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Mining for Patient Experience Gold

Mining for Patient Experience Gold

Wednesday, November 19, 2014
By Diane Stover-Hopkins, Certified Experience Economy Expert The front line staff members in an admitting office, front desk of a medical practice, valet parking, home care delivery, nursing station have one of the most important views of what patients need and want and unfortunately this knowledge is often not included in strategic or operational discussions. Tags: employee engagement, culture
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Hillcrest HealthCare System: Changing lives for the better, together

Hillcrest HealthCare System: Changing lives for the better, together

Tuesday, September 30, 2014
By Brad Hoyt, MD
Jeffrey Galles, DO
Tyra Palmer  
Jennifer Clark, MD
Changing a healthcare organization can be a daunting task. Depending on the size of the organization, the hardest question is often the simplest question, “where do we start?” Tags: employee engagement, culture, leadership
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From the Bedside: Creating a Culture of Patient Safety

From the Bedside: Creating a Culture of Patient Safety

Monday, September 29, 2014
By K. Kelly Hancock, MN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Shortly after participating in error prevention training on Cleveland Clinic’s main campus, a nurse in the pediatric ICU approached an anesthesiologist before the start of a patient procedure. Tags: culture, safety, nursing
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Webinar: Expanding Your Experience Culture - Training Internal Coaches

Webinar: Expanding Your Experience Culture - Training Internal Coaches

Monday, June 23, 2014
Learn how to select and train internal coaches to assist leaders and front-line staff in the pursuit of extraordinary experiences. Tags: employee engagement, culture
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Hospital and Caregiver Honored During Patient Experience Summit

Hospital and Caregiver Honored During Patient Experience Summit

Thursday, May 29, 2014
By AfPE Staff During the 5th Annual Patient Experience Summit, AfPE recognized the winners of its annual Practice of the Year Award and its inaugural Outstanding Caregiver Award. Tags: culture, Patient Experience Summit, service, best practices, HCAHPS, nursing
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Integrating Data, Leadership and Best Practices Into A Service Roadmap for Your Organization

Integrating Data, Leadership and Best Practices Into A Service Roadmap for Your Organization

Wednesday, May 07, 2014
By Richard Evans, MA How do you implement an approach to service improvement that doesn’t end up being a “flavor of the month” or feels disconnected from other major organizational initiatives? Tags: employee engagement, culture, HCAHPS
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