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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Showing all Articles with tag: communication View All Articles
Communication the Cleveland Clinic Way

Communication the Cleveland Clinic Way

Friday, May 27, 2016
By Edited by Adrienne Boissy, MD, MA and Timothy Gilligan, MD, MS

Communication the Cleveland Clinic Way gives you a high-powered communications toolbox packed with advice you can apply to a wide variety of healthcare situations. Tags: communication, best practices, empathy
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From the Bedside: Patient Satisfaction and Nursing - Listening Matters, Whatever the Situation

Thursday, April 28, 2016
By Amanda Anderson, MSN, MPA, RN, CCRN

After I’d been running, infusing, checking, and turning for a few hours, with little attention to my patient’s stream of talk, she started to cry. “You do not like me!” she said. “I can tell. You think I’m so annoying!” 
 

Tags: communication, nursing
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Better Hospital Experiences

Thursday, February 26, 2015
By Flora Mellana-Edison
I have battled what is known as JDM (Juvenile Dermatomyositis) a rare and life-threatening autoimmune disease, where the body’s immune system attacks its own cells and tissues for seven years.
Tags: communication
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From the Bedside: Cleveland Clinic Nurses Have Heart on the Brain

From the Bedside: Cleveland Clinic Nurses Have Heart on the Brain

Saturday, February 21, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic For the 28 days of February, one of the body’s most incredible organs – the heart – and several heart-associated topics will be on the minds of many throughout the U.S., including the 12,000 nurses of Cleveland Clinic health system. Tags: communication, service, nursing
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The Impact of Nurse Report on Patient Experience

The Impact of Nurse Report on Patient Experience

Friday, January 30, 2015
By Diane Stover-Hopkins, Certified Experience Economy Expert Many times each day nurses around the world are performing the crucial hand-off communication on the status and needs of patients at shift change. Tags: communication, nursing
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Physicians and the Other Side of the Bed

Physicians and the Other Side of the Bed

Monday, January 26, 2015
By Paul Rousseau, MD How death occurs, and how it is managed by physicians—their presence or absence, their words said and unsaid—can dramatically affect the grief and bereavement of patients and family members.1 Eight years ago, at the age of 52, my wife died of rapidly advancing scleroderma. Tags: communication, empathy, end of life
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From the Bedside: Leadership Calls Keep Nurses in the Loop

From the Bedside: Leadership Calls Keep Nurses in the Loop

Friday, October 31, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic In a health system with approximately 12,000 nurses, finding creative ways to communicate effectively with them can be a challenge. Tags: employee engagement, communication, nursing
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In Pursuit of Great Flow: The

In Pursuit of Great Flow: The "In Good Hands" Route to Exceptional Experiences

Wednesday, July 30, 2014
By Diane Stover-Hopkins
Certified Experience Economy Expert
Innovation Strategy Executive, Beacon Health System
Vice President Innovation, Lancaster General Health System
One of the most important signals we send to patients is whether or not those caring for us work as a prepared, positive and coordinated team. Tags: communication, responsiveness, teamwork
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10 Inexpensive Tools to Build Empathy

10 Inexpensive Tools to Build Empathy

Thursday, October 24, 2013
By John McKeever, MBA The patient experience encompasses much more than the time spent as a patient at your facility. It begins with awareness and information seeking and extends long after discharge and receiving the final bill. Tags: communication, empathy
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