AboutEventsBecome A MemberResourcesGet Involved

Welcome

This login popup box will appear when a user tries to access content that is for members only. If you are not a member yet, please register for a membership. We’d love to have you be part of our community.

  • Basic/free members will have access to a limited amount of site content.
  • Premium/paid members will have access to all site content.

All users will have to be logged in to access the content. Become a member and gain access to exclusive features.

Login

 

Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Showing all Articles with tag: responsiveness View All Articles

From the Bedside: Surveys Aside, One Crucial Precondition for Real Patient Satisfaction

Sunday, February 28, 2016
By Amanda Anderson, MSN, MPA, RN, CCRN Everyone is talking about patient satisfaction these days. But behind the sterile questions on the HCAHPS survey, real stories about real people reside. I find myself often forgetting the flesh and blood that’s represented by each checked box, and am learning to realize that, while satisfaction is something to be striven for, dissatisfaction is something to be learned from. Tags: responsiveness, HCAHPS, nursing, rounding
Read More

Engaged Rounding: Practices to Improve the Patient and Caregiver Experience

Thursday, May 28, 2015
By AfPE Staff Effective nurse rounding can lead to significant improvements in quality of care, patient and employee experiences. Tags: responsiveness, patient engagement, nursing, rounding
Read More
From the Bedside: Bed Assigning Program Improves ED-to-Inpatient Process

From the Bedside: Bed Assigning Program Improves ED-to-Inpatient Process

Monday, March 30, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic More than a year ago, Cleveland Clinic challenged the Emergency Departments at its main campus and eight regional hospitals to strive for a door-to-floor time of less than 175 minutes for each patient admitted Tags: responsiveness, nursing, access
Read More
From the Bedside: Tapping Teamwork to Improve Patient Experience in Cancer Institute

From the Bedside: Tapping Teamwork to Improve Patient Experience in Cancer Institute

Friday, January 30, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Project aims for outstanding call-light responsiveness Tags: responsiveness, nursing, rounding
Read More
Leveraging the Pharmacy Enterprise to Improve the Patient Experience

Leveraging the Pharmacy Enterprise to Improve the Patient Experience

Wednesday, August 27, 2014
By Scott Knoer, MS, PharmD, FASHP, Chief Pharmacy Officer, Cleveland Clinic


A patient’s medication is the common thread in their life that crosses all levels of the healthcare continuum. If medications are managed appropriately, we will improve the patient experience as well as patient outcomes. We will control costs and not only eliminate readmissions but prevent many admissions in the first place. Tags: responsiveness, pharmacy, medication
Read More
From the Bedside: Curbing Patients' Pain

From the Bedside: Curbing Patients' Pain

Wednesday, July 30, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic
In May, a patient on an in-patient unit at Cleveland Clinic’s main campus who was upset about his pain management began to verbally abuse the nursing staff. Tags: responsiveness, nursing, pain
Read More
In Pursuit of Great Flow: The

In Pursuit of Great Flow: The "In Good Hands" Route to Exceptional Experiences

Wednesday, July 30, 2014
By Diane Stover-Hopkins
Certified Experience Economy Expert
Innovation Strategy Executive, Beacon Health System
Vice President Innovation, Lancaster General Health System
One of the most important signals we send to patients is whether or not those caring for us work as a prepared, positive and coordinated team. Tags: communication, responsiveness, teamwork
Read More
Webinar: The Volunteer Impact on the Patient Experience

Webinar: The Volunteer Impact on the Patient Experience

Wednesday, May 28, 2014
By AfPE Staff By thinking about where volunteers can add the most value, creating roles that are meaningful, and measuring impact, the ongoing presence of volunteers can increase patient experience and patient satisfaction scores. Tags: responsiveness, patient engagement, service
Read More
Lessons from the Waiting Room

Lessons from the Waiting Room

Monday, January 28, 2013
By David Fried, Software Advice

People hate waiting--especially in a doctor’s office. And while the average wait time in a general practitioner's office is only about twenty minutes, a Journal of General Internal Medicine study found that most individuals still thought this was too long.

Tags: responsiveness, access
Read More