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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Showing all Articles with tag: patient engagement View All Articles

From The Bedside: Parents as Part of the Pediatric Care Team

Monday, March 20, 2017
By Kelly Hancock,DNP, RN, NE-BC
Involving family in a patient’s plan of care is often beneficial, but this holds particularly true when those patients are children. “Parents have this wealth of information about their child that only they know,” says Rachel Thurman, BSN, RN, CPN, a pediatric nurse at Cleveland Clinic’s Solon Family Health Center. 
Tags: patient engagement, best practices, nursing, integrative care, education, teamwork, family caregiver, children, parents
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It takes a Village: The Importance of the Compassionate Stranger

It takes a Village: The Importance of the Compassionate Stranger

Tuesday, February 14, 2017
By Mary Beth Modic, DNP, RN, CNS, CDE, is a clinical nurse specialist in diabetes at Cleveland Clinic main campus. She also holds a position in the Center of Excellence in Healthcare Communication in the Office of Patient Experience as the Director of Advanced Clinical Practice.  It has been suggested that patients can encounter more than 50 caregivers in a three-day hospital admission. That may seem like an exorbitant number, but not when you stop and reflect on all the individuals who interact with a patient starting with the hospital admission… the receptionist, patient transporter, phlebotomist, food service hostess, environmental service worker… the nursing assistant, physician and registered nurse… it can add up to a myriad of people entering a patient’s world.  Tags: communication, patient engagement, service, best practices, empathy, leadership, nursing, perspective, teamwork
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Webinar: The Power of Patient and Family Partnerships

Tuesday, June 28, 2016
Patient and family involvement in planning, design, implementation, and evaluation activities are essential if the goal is genuine relationship, patient and family-centered healthcare. Tags: patient engagement, empathy, education
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Webinar: Successful methods for engaging your people and your patients

Webinar: Successful methods for engaging your people and your patients

Wednesday, May 25, 2016
Premium members are invited to join us for a webinar at 1 pm EST on June 23 with our 2016 award recipients to learn about their prize-winning work. Tags: employee engagement, patient engagement, best practices
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Engaged Rounding: Practices to Improve the Patient and Caregiver Experience

Thursday, May 28, 2015
By AfPE Staff Effective nurse rounding can lead to significant improvements in quality of care, patient and employee experiences. Tags: responsiveness, patient engagement, nursing, rounding
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From the Bedside: Group Classes Help Inpatients Take Heart from Each Other

From the Bedside: Group Classes Help Inpatients Take Heart from Each Other

Friday, December 19, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Patients with heart failure need to be “on their game” all the time to stay out of the hospital. This is the thinking behind a multidisciplinary Heart Failure Survival Skills Class that has educated more than 3,000 hospitalized patients with heart failure and their family caregivers since January 2012. Tags: patient engagement, nursing
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Discharge Reminders for Patients and Family Caregivers

Tuesday, December 09, 2014
By Carol Marak Carol Marak, Contributor for the senior living and healthcare market Tags: patient engagement, personal healthcare, family caregiver
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From the Bedside: Care Coordination, Improving Patient Experience, Outcomes and Affordability

From the Bedside: Care Coordination, Improving Patient Experience, Outcomes and Affordability

Thursday, June 26, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Care coordination has always been imperative in the healthcare industry, serving as a foundational center of medical practice for years. However, in the new healthcare environment, the topic is getting renewed attention as part of a widespread effort to help health systems better manage high-risk patients. Tags: patient engagement, safety, nursing, teamwork
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