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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Showing all Articles with tag: best practices View All Articles
Communication the Cleveland Clinic Way

Communication the Cleveland Clinic Way

Friday, May 27, 2016
By Edited by Adrienne Boissy, MD, MA and Timothy Gilligan, MD, MS

Communication the Cleveland Clinic Way gives you a high-powered communications toolbox packed with advice you can apply to a wide variety of healthcare situations. Tags: communication, best practices, empathy
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AfPE Announces 2016 Patient Experience Award Winners

AfPE Announces 2016 Patient Experience Award Winners

Thursday, May 26, 2016
AfPE is proud to announce recipients of its Practice of the Year and Outstanding Caregiver awards. Tags: best practices
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Webinar: Successful methods for engaging your people and your patients

Webinar: Successful methods for engaging your people and your patients

Wednesday, May 25, 2016
Premium members are invited to join us for a webinar at 1 pm EST on June 23 with our 2016 award recipients to learn about their prize-winning work. Tags: employee engagement, patient engagement, best practices
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Call for Nominations for 2016 Awards

Friday, January 29, 2016
Each year, AfPE celebrates both individual and organizational achievements that have enhanced the patient experience. Tags: best practices
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2015 Award Recipients Recognized at Patient Experience Summit

Thursday, May 28, 2015
By AfPE Staff AfPE is proud to announce its 2015 award recipients who were honored Monday, May 18, at the sixth annual Patient Experience: Empathy + Innovation Summit. Tags: best practices, nursing, rounding
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Service Fanatics: A New Book by our President, Dr. James Merlino

Service Fanatics: A New Book by our President, Dr. James Merlino

Friday, October 31, 2014
Drawing on personal experiences as both a physician and the family member of a patient at Cleveland Clinic, our president and Cleveland Clinic Chief Experience Officer Dr. Merlino shares his perspectives on patient care in a new book "Service Fanatics." Tags: best practices
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First Issue of Journal of Patient Experience Available

First Issue of Journal of Patient Experience Available

Thursday, May 29, 2014
By AfPE Staff The Association for Patient Experience is pleased to announce the availability of its new, peer-reviewed journal, the Journal of Patient Experience® (JPE). Tags: best practices, research, journal of patient experience
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Hospital and Caregiver Honored During Patient Experience Summit

Hospital and Caregiver Honored During Patient Experience Summit

Thursday, May 29, 2014
By AfPE Staff During the 5th Annual Patient Experience Summit, AfPE recognized the winners of its annual Practice of the Year Award and its inaugural Outstanding Caregiver Award. Tags: culture, Patient Experience Summit, service, best practices, HCAHPS, nursing
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