Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities.
If you have information or news you would like considered for the newsletter, please contact Jen Edse.
Showing all Articles with tag: HCAHPS
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Wednesday, May 25, 2016
By Amanda Walker, BSN, RN
Specialty Pharmacies find themselves in an area of healthcare that can “Bridge the Gap” for patients, and provide a continuation of the PX programs that partnering hospitals have invested so heavily on.
Sunday, February 28, 2016
By Amanda Anderson, MSN, MPA, RN, CCRN
Everyone is talking about patient satisfaction these days. But behind the sterile questions on the HCAHPS survey, real stories about real people reside. I find myself often forgetting the flesh and blood that’s represented by each checked box, and am learning to realize that, while satisfaction is something to be striven for, dissatisfaction is something to be learned from.
Thursday, May 29, 2014
By AfPE Staff
During the 5th Annual Patient Experience Summit, AfPE recognized the winners of its annual Practice of the Year Award and its inaugural Outstanding Caregiver Award.
, Patient Experience Summit
, best practices
Wednesday, May 07, 2014
By Richard Evans, MA
How do you implement an approach to service improvement that doesn’t end up being a “flavor of the month” or feels disconnected from other major organizational initiatives?
Tags: employee engagement
Thursday, February 27, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic
From the Bedside: Nursing on the front lines of patient experience is a new monthly column featuring best practices, research and news from experienced nurses around the country. The column examines patient experience from the front lines of care, through the eyes of the nurse.
Sunday, September 29, 2013
By Richard B. Siegrist Jr., MBA, MS, CPA
The patient’s family can play an important role in how a patient perceives his or her experience at a healthcare facility, either directly through family comments to the patient or indirectly through the patient’s view of how his or her family members are treated.