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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Showing all Articles with tag: HCAHPS View All Articles
The Specialty Pharmacy: Adding the RX to PX

The Specialty Pharmacy: Adding the RX to PX

Wednesday, May 25, 2016
By Amanda Walker, BSN, RN Specialty Pharmacies find themselves in an area of healthcare that can “Bridge the Gap” for patients, and provide a continuation of the PX programs that partnering hospitals have invested so heavily on. Tags: HCAHPS, pharmacy, measurement, medication
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From the Bedside: Surveys Aside, One Crucial Precondition for Real Patient Satisfaction

Sunday, February 28, 2016
By Amanda Anderson, MSN, MPA, RN, CCRN Everyone is talking about patient satisfaction these days. But behind the sterile questions on the HCAHPS survey, real stories about real people reside. I find myself often forgetting the flesh and blood that’s represented by each checked box, and am learning to realize that, while satisfaction is something to be striven for, dissatisfaction is something to be learned from. Tags: responsiveness, HCAHPS, nursing, rounding
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Hospital and Caregiver Honored During Patient Experience Summit

Hospital and Caregiver Honored During Patient Experience Summit

Thursday, May 29, 2014
By AfPE Staff During the 5th Annual Patient Experience Summit, AfPE recognized the winners of its annual Practice of the Year Award and its inaugural Outstanding Caregiver Award. Tags: culture, Patient Experience Summit, service, best practices, HCAHPS, nursing
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Integrating Data, Leadership and Best Practices Into A Service Roadmap for Your Organization

Integrating Data, Leadership and Best Practices Into A Service Roadmap for Your Organization

Wednesday, May 07, 2014
By Richard Evans, MA How do you implement an approach to service improvement that doesn’t end up being a “flavor of the month” or feels disconnected from other major organizational initiatives? Tags: employee engagement, culture, HCAHPS
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From the Bedside: Purposeful Rounding Essential to Patient Experience

From the Bedside: Purposeful Rounding Essential to Patient Experience

Thursday, February 27, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic From the Bedside: Nursing on the front lines of patient experience is a new monthly column featuring best practices, research and news from experienced nurses around the country. The column examines patient experience from the front lines of care, through the eyes of the nurse. Tags: service, HCAHPS, nursing, rounding
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Family Communication - The Next Frontier for Improving Patient Satisfaction?

Family Communication - The Next Frontier for Improving Patient Satisfaction?

Sunday, September 29, 2013
By Richard B. Siegrist Jr., MBA, MS, CPA The patient’s family can play an important role in how a patient perceives his or her experience at a healthcare facility, either directly through family comments to the patient or indirectly through the patient’s view of how his or her family members are treated. Tags: communication, HCAHPS
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