AboutEventsBecome A MemberResourcesGet Involved

Welcome

This login popup box will appear when a user tries to access content that is for members only. If you are not a member yet, please register for a membership. We’d love to have you be part of our community.

  • Basic/free members will have access to a limited amount of site content.
  • Premium/paid members will have access to all site content.

All users will have to be logged in to access the content. Become a member and gain access to exclusive features.

Login

 

Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Showing all Articles with tag: empathy View All Articles
It takes a Village: The Importance of the Compassionate Stranger

It takes a Village: The Importance of the Compassionate Stranger

Tuesday, February 14, 2017
By Mary Beth Modic, DNP, RN, CNS, CDE, is a clinical nurse specialist in diabetes at Cleveland Clinic main campus. She also holds a position in the Center of Excellence in Healthcare Communication in the Office of Patient Experience as the Director of Advanced Clinical Practice.  It has been suggested that patients can encounter more than 50 caregivers in a three-day hospital admission. That may seem like an exorbitant number, but not when you stop and reflect on all the individuals who interact with a patient starting with the hospital admission… the receptionist, patient transporter, phlebotomist, food service hostess, environmental service worker… the nursing assistant, physician and registered nurse… it can add up to a myriad of people entering a patient’s world.  Tags: communication, patient engagement, service, best practices, empathy, leadership, nursing, perspective, teamwork
Read More
Call for Poster Submissions Accepted through January 13

Call for Poster Submissions Accepted through January 13

Monday, December 19, 2016
By AfPE Staff The Patient Experience Summit is pleased to welcome poster abstract submissions for consideration. Tags: Patient Experience Summit, empathy
Read More

Webinar: The Power of Patient and Family Partnerships

Tuesday, June 28, 2016
Patient and family involvement in planning, design, implementation, and evaluation activities are essential if the goal is genuine relationship, patient and family-centered healthcare. Tags: patient engagement, empathy, education
Read More
Communication the Cleveland Clinic Way

Communication the Cleveland Clinic Way

Friday, May 27, 2016
By Edited by Adrienne Boissy, MD, MA and Timothy Gilligan, MD, MS

Communication the Cleveland Clinic Way gives you a high-powered communications toolbox packed with advice you can apply to a wide variety of healthcare situations. Tags: communication, best practices, empathy
Read More
From the Bedside: Hospital Uses Multisensory Stimulation Therapy to Comfort Dementia Patients

From the Bedside: Hospital Uses Multisensory Stimulation Therapy to Comfort Dementia Patients

Friday, August 28, 2015
By Kelly Hancock, DNP, RN, NE-BC
Dementia is a form of neurocognitive decline described by a serious loss of cognitive ability beyond what may be expected from normal aging. Tags: empathy, nursing
Read More
Physicians and the Other Side of the Bed

Physicians and the Other Side of the Bed

Monday, January 26, 2015
By Paul Rousseau, MD How death occurs, and how it is managed by physicians—their presence or absence, their words said and unsaid—can dramatically affect the grief and bereavement of patients and family members.1 Eight years ago, at the age of 52, my wife died of rapidly advancing scleroderma. Tags: communication, empathy, end of life
Read More

Transforming Healthcare Through Empathy and Innovation

Thursday, April 17, 2014
By James Merlino, MD, Chief Experience Officer, Cleveland Clinic Health System, President, Association for Patient Experience “The only reason healthcare organizations exist is because of the patient. We have to not only do the right thing for them, but we have to include empathy and compassion.” – Dr. Toby Cosgrove at the 2013 Patient Experience: Empathy + Innovation Summit. Tags: Patient Experience Summit, empathy, CXO
Read More
Code Lavender: The Sweet Smell of Support

Code Lavender: The Sweet Smell of Support

Wednesday, January 29, 2014
By Rev. Amy Greene, Director of Spiritual Care, Cleveland Clinic In any hospital, “CODE” means something needs urgent attention. In an attempt to signal both urgency and calm, Cleveland Clinic uses the term “Code Lavender” to signal the need is urgent, but the point of the code is to try to bring some calming influence to a painful or stressful situation. Tags: culture, empathy
Read More
10 Inexpensive Tools to Build Empathy

10 Inexpensive Tools to Build Empathy

Thursday, October 24, 2013
By John McKeever, MBA The patient experience encompasses much more than the time spent as a patient at your facility. It begins with awareness and information seeking and extends long after discharge and receiving the final bill. Tags: communication, empathy
Read More

Frequently Overlooked Touchpoints Source of Pain for Patients

Monday, September 23, 2013
By Irene Etzkorn
A valuable first step in health care reform will be to adopt a truly patient-centric approach, by spending the time, effort and resources necessary to streamline, simplify and rethink patient communications. Tags: design, communication, empathy
Read More