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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Showing all Articles with tag: leadership View All Articles
It takes a Village: The Importance of the Compassionate Stranger

It takes a Village: The Importance of the Compassionate Stranger

Tuesday, February 14, 2017
By Mary Beth Modic, DNP, RN, CNS, CDE, is a clinical nurse specialist in diabetes at Cleveland Clinic main campus. She also holds a position in the Center of Excellence in Healthcare Communication in the Office of Patient Experience as the Director of Advanced Clinical Practice.  It has been suggested that patients can encounter more than 50 caregivers in a three-day hospital admission. That may seem like an exorbitant number, but not when you stop and reflect on all the individuals who interact with a patient starting with the hospital admission… the receptionist, patient transporter, phlebotomist, food service hostess, environmental service worker… the nursing assistant, physician and registered nurse… it can add up to a myriad of people entering a patient’s world.  Tags: communication, patient engagement, service, best practices, empathy, leadership, nursing, perspective, teamwork
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From the Bedside: Employee Engagement and Today's Nurse

From the Bedside: Employee Engagement and Today's Nurse

Friday, May 27, 2016
By Kelly Hancock, DNP, RN, NE-BC

For healthcare organizations to successfully attain ACA requirements, nurse engagement has to remain a top priority.

Tags: employee engagement, leadership, nursing
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Advice for middle managers: people do things for people, not job titles

Monday, June 29, 2015
By Toya Gorley, MBA, Director, CHAMPS Patient Experience If you have a personal relationship with your team, they will be more vested in your success and the team’s success. Tags: employee engagement, culture, leadership, career
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Conversations with the CEO: Dr. Donald Fisher, American Medical Group Association

Conversations with the CEO: Dr. Donald Fisher, American Medical Group Association

Thursday, November 20, 2014
Dr. Merlino talks with Dr. Fisher, CEO of AMGA about his views on patient experience, why it is important to physicians and how AMGA is helping leaders trying to create High-Performing Health Systems™. Tags: leadership
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Hillcrest HealthCare System: Changing lives for the better, together

Hillcrest HealthCare System: Changing lives for the better, together

Tuesday, September 30, 2014
By Brad Hoyt, MD
Jeffrey Galles, DO
Tyra Palmer  
Jennifer Clark, MD
Changing a healthcare organization can be a daunting task. Depending on the size of the organization, the hardest question is often the simplest question, “where do we start?” Tags: employee engagement, culture, leadership
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The Power of Acknowledgments and their Impact on Patient Experience

The Power of Acknowledgments and their Impact on Patient Experience

Thursday, June 26, 2014
By Don Sibery, MHA, FACHE, President and Managing Partner, Decisive Consulting Solutions
Diane Bates, Director, Organizational Development, Renown Health
Fundamental to this article are two beliefs: 1) People will do what they are rewarded for; and
2) Healthcare employees cannot give to patients what they do not get from their employers.
Tags: employee engagement, leadership
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Keeping Brand and Patient Experience in Balance

Keeping Brand and Patient Experience in Balance

Thursday, April 17, 2014
By Diane Stover-Hopkins, Innovation Strategy Consultant, Beacon Health System Vice President, Innovation, Lancaster General Health System In the healthcare industry it’s common that the resources dedicated to patient satisfaction strategy are separate and somewhat disconnected from brand strategy efforts. There are a variety of reasons for this, but I believe that the two pursuits should be interwoven to make the most of resources invested and to build long-term loyalty. Tags: leadership
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Conversations with the CEO: Dr. Kurt Newman of Children's National Health System

Conversations with the CEO: Dr. Kurt Newman of Children's National Health System

Friday, January 31, 2014
The following is an interview featuring Kurt Newman, MD, President and CEO, Children's National Medical Center and Kathy Gorman, MSN, RN, NEA-BC, Chief Operations Officer and Executive Vice President of Patient Care Services. Tags: employee engagement, culture, patient engagement, leadership
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Conversations with the CEO: Dr. Marc Boom of Houston Methodist Hospital

Conversations with the CEO: Dr. Marc Boom of Houston Methodist Hospital

Monday, September 30, 2013
CEOs share their perspectives, insights and lessons learned in candid conversations about the patient experience. Tags: employee engagement, culture, leadership
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Conversations with the CEO: Dr. David Feinberg, UCLA Health System

Conversations with the CEO: Dr. David Feinberg, UCLA Health System

Wednesday, July 24, 2013
CEOs share their perspectives, insights and lessons learned in candid conversations about the patient experience. Tags: culture, leadership
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