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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Showing all Articles with tag: safety View All Articles
From the Bedside: Reducing Alarms Helps Nurses Focus on True Patient Needs

From the Bedside: Reducing Alarms Helps Nurses Focus on True Patient Needs

Tuesday, August 30, 2016
By Kelly Hancock, DNP, RN, NE-BC A concerted effort by Cleveland Clinic to reduce the number of alarms in intensive care units (ICUs) was associated with a 70 percent overall reduction. Tags: safety, nursing
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From the Bedside: eHospital Program Enhances Care in Medical ICUs

From the Bedside: eHospital Program Enhances Care in Medical ICUs

Monday, December 21, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Since launching the eHospital program in 2014, Cleveland Clinic has been able to provide an extra level of care for critical patients during the night. Tags: safety, nursing, technology
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A Patient Experience Can’t Be Exceptional Unless It’s A Safe Experience

A Patient Experience Can’t Be Exceptional Unless It’s A Safe Experience

Thursday, July 30, 2015
By

Diane Stover-Hopkins, Certified Experience Economy Expert

Most patients assume that their care has been designed and planned so that their safety is well-managed. These assumptions are true in most cases, but the results can be devastating for the patient, the family and the careers of the caregivers involved when errors occur. Tags: safety
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From the Bedside: Minimizing Interruptions During Medication Administration

From the Bedside: Minimizing Interruptions During Medication Administration

Monday, June 29, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Cleveland Clinic’s Marymount Hospital recently implemented a program to reduce interruptions during two crucial times each day when routine medications are being administered — at 9 a.m. and again at 9 p.m. Results have been impressive — a 72 percent reduction in interruptions. Tags: safety, nursing, quality improvement
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From the Bedside: A Co-Charge Nurse Ensures Better Patient Safety

From the Bedside: A Co-Charge Nurse Ensures Better Patient Safety

Wednesday, November 19, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic (Article originally published for ConsultQD, an open, online forum from Cleveland Clinic’s Zielony Nursing Institute) One January day, Cleveland Clinic’s echocardiography laboratory was flooded with crises. Tags: safety, nursing, teamwork
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From the Bedside: Creating a Culture of Patient Safety

From the Bedside: Creating a Culture of Patient Safety

Monday, September 29, 2014
By K. Kelly Hancock, MN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Shortly after participating in error prevention training on Cleveland Clinic’s main campus, a nurse in the pediatric ICU approached an anesthesiologist before the start of a patient procedure. Tags: culture, safety, nursing
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Can we Agree on the Patient Experience Never Events?

Can we Agree on the Patient Experience Never Events?

Monday, September 29, 2014
By Diane Stover Hopkins
Certified Experience Economy Expert
Innovation Strategy Consultant
It seems now that the patient experience is becoming better understood as a crucial aspect of healing and strategy, the Never Event concept should be considered to help advance patient satisfaction. Tags: safety
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From the Bedside: Care Coordination, Improving Patient Experience, Outcomes and Affordability

From the Bedside: Care Coordination, Improving Patient Experience, Outcomes and Affordability

Thursday, June 26, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Care coordination has always been imperative in the healthcare industry, serving as a foundational center of medical practice for years. However, in the new healthcare environment, the topic is getting renewed attention as part of a widespread effort to help health systems better manage high-risk patients. Tags: patient engagement, safety, nursing, teamwork
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Patients Are Always First But Not Always Right

Tuesday, August 27, 2013
By James Merlino, MD, Chief Experience Officer, Cleveland Clinic Health System, President, Association for Patient Experience We are in the ultimate customer service business. There is nothing more personal or service-oriented than healthcare. Think about what we do! People, patients place their absolute trust in us; they put their lives in our hands. This occurs at their most vulnerable and often most frightening time of their lives. We have an absolute responsibility to care for them. But while this is the most important customer service business, we are in a customer service business where the customer is not always right. Tags: service, safety, patient satisfaction
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