Communication the Cleveland Clinic Way
Friday, May 27, 2016
Edited by Adrienne Boissy, MD, MA and Timothy Gilligan, MD, MS
Communicating with patients and colleagues in the healthcare setting can be a matter of life and death. You can’t afford to neglect it. Now, patient experience experts at Cleveland Clinic have developed a powerful, new communications model that can help you and your organization optimize patient interaction, boost patient satisfaction and improve clinical outcomes. Communication the Cleveland Clinic Way explains this model and shows you how to implement it in your practice or organization.
Communication the Cleveland Clinic Way gives you a high-powered communications toolbox packed with advice you can apply to a wide variety of healthcare situations. It’s co-edited by Cleveland Clinic’s physician communication and patient experience leaders, with chapters by an experienced neurosurgeon, oncologist, hospitalist, psychologists and other clinicians. Powerful, insightful and surprising, Communication the Cleveland Clinic Way is the right book, at the right time, to take American healthcare to a next level of empathy and excellence.
To learn more visit clevelandclinic.org/ClevelandClinicWay
Tags: communication, best practices, empathy