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Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization sponsored by Cleveland Clinic that is dedicated to enhancing the clinical, physical and emotional healthcare environment. 
AfPE aims to improve the healthcare experience by:
  • Seeking greater understanding of key drivers contributing to positive patient experiences
  • Striving to develop and share creative, sound solutions to common patient experience issues
  • Continually anticipating the future of healthcare delivery and driving innovative change in the patient experience
  • Always advocating on behalf of patients and families

Our Members

Our members include

  • Physicians
  • Nurses
  • Healthcare Leaders
  • Customer Service Professionals
  • Patient and Family Advisors and Advocates
  • Patients