linkedin twitter 

Welcome

This login popup box will appear when a user tries to access content that is for members only. If you are not a member yet, please register for a membership. We’d love to have you be part of our community.

  • Basic/free members will have access to a limited amount of site content.
  • Premium/paid members will have access to all site content.

All users will have to be logged in to access the content. Become a member and gain access to exclusive features.

Login






Join Our Community

Learn more about the different types of memberships we offer.

Join Now

Journal of Patient Experience

Explore the latest issue

Or check out articles published ahead of our scheduled issues.

Patient Engagement

The Expectation/Experience Gap

As patients become more active in their care, they have higher expectations of the care that they will receive

E-Newsletter

Want to stay current?

AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience


 

doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help yourself and the ones you care for as you participate in the healthcare system.

AfPE Twitter

Follow Us   >

Recent News Articles

July 10, 2019

The Leaders Perspective: Family Caregivers – The Missing Social Determinant of Care

DistilNFO had an opportunity to interview Anthony Cirillo, FACHE, ABC. Anthony is president of@The Aging Experience. He ...
Read More
June 21, 2019

Leaders Perspective: Creating Better Health Outcomes and Health Experiences

Imagine health experiences that deliver vastly better health outcomes for patients while treating them with courtesy, di...
Read More
May 14, 2019

AfPE Welcomes Our Newest Member and Partner

Every year, more than 200,000 babies are born with a cleft lip and/or palate. When left untreated, children with clefts ...
Read More