AboutEventsBecome A MemberResourcesGet InvolvedNewsletter Unsubscribe

Welcome

This login popup box will appear when a user tries to access content that is for members only. If you are not a member yet, please register for a membership. We’d love to have you be part of our community.

  • Basic/free members will have access to a limited amount of site content.
  • Premium/paid members will have access to all site content.

All users will have to be logged in to access the content. Become a member and gain access to exclusive features.

Login






Improve the patient experience

Positively impact the delivery of patient-centered care

Ensure quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront.

Read More

Join Our Community

Create a consistent, quality experience for patients

By embracing a patient and family-centered care philosophy, we can improve the patient experience together.

Read More

Take our Benchmark Survey

Take our Benchmark Survey

Dear Members and Patient Experience Professionals, help us gain a better understanding of our industry by participating in our first PX Benchmark Survey.

Read More

Journal of Patient Experience

Explore the latest issue

Or check out articles published ahead of our scheduled issues.

Patient Engagement

The Expectation/Experience Gap

As patients become more active in their care, they have higher expectations of the care that they will receive

E-Newsletter

Want to stay current?

AfPE sends out a monthly e-newsletter with articles, updates from the field, details of upcoming events, and links to resources

Who We Are

The Association for Patient Experience (AfPE) is a 501(c)(3) nonprofit organization founded by Cleveland Clinic dedicated to improving and advancing the patient experience.
What is patient experience? It is providing the best clinical care and service possible for patients, and it is our collective responsibility. Safety and physical comfort must be included, as well as the patient’s educational, emotional and spiritual needs. This includes everything from making sure questions are answered, to reducing wait times, to getting him or her home safely.

Patient Experience: it’s not about making patients happy over quality. It’s about safe care first, high quality care, and then satisfaction. — James Merlino, MD

President And founder,   association for patient experience



doctor with patient

For Patients

Taking an active role in your care has many advantages. There are things you can do to familiarize yourself with everyday practices that can improve your care experience. You can also find resources here to help yourself and the ones you care for as you participate in the healthcare system.

AfPE Twitter

Follow Us   >

Recent News Articles

September 25, 2018

The Leaders Perspective: The Patient-Centered Era is the Critical Next Step in Biopharmaceutical Evo

Biopharmaceutical science has the capability to drive change in our society and write a new storyline for public health....
Read More
August 16, 2018

The Leaders Perspective: Industry Voices—As hospitals evolve, so must patient experience management

Forget the patient experience in hospitals. Forget the resident experience in senior communities. It@s time to think abo...
Read More
July 09, 2018

The Leaders Perspective: What Matters Most

I recently received this remarkable letter from a physician;@I wanted to share a recent experience with all who have the...
Read More