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Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

The Leaders Perspective: The Patient-Centered Era is the Critical Next Step in Biopharmaceutical Evo

Tuesday, September 25, 2018
By Doug Noland Biopharmaceutical science has the capability to drive change in our society and write a new storyline for public health. However, science, acting in a vacuum, cannot and will not achieve this change. For this transformation to occur, we must continue to engage the patient throughout the development and dissemination of these life-changing advances. Tags: patient engagement, empathy, patient satisfaction
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The Leaders Perspective: Industry Voices—As hospitals evolve, so must patient experience management

Thursday, August 16, 2018
By Anthony Cirillo

Forget the patient experience in hospitals. Forget the resident experience in senior communities. It’s time to think about the aging experience holistically.

Most inpatient stays—and, for that matter, most of healthcare—is consumed by older adults.

In 2015, nearly 13 million inpatient hospitalizations were adults age 65 and older, according to late 2017 data. Boomers followed with close to 9 million hospitalizations. 

Yet the experience of care for older adults has not significantly changed over the years.

Tags: culture, quality improvement, education, family caregiver
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The Leaders Perspective: What Matters Most

Monday, July 09, 2018
By Kim Pyles, M.Ed, FACHE, CPXP
System Vice President
Ochsner Health System

I recently received this remarkable letter from a physician;

“I wanted to share a recent experience with all who have the privilege of working with patients. I write this feeling quite humbled.  Please allow me to give a little background about my medical history so that one may better understand my perspective. It’s been quite some time since the table was reversed for me that is from doctor to patient yet this recently happened. I have had several admissions as a child due to a chronic GI condition and I think I may have forgotten what is what like or perhaps my perspective was different as a child.  This recent experience involved a malady from a recent travel abroad and found me three days (as an inpatient on a) Medsurg floor. As I reflect upon my experience I realized a recurring theme that changed the whole experience from the moment I entered the ED to my discharge.   Simply put people were kind."

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The Leaders Perspective: Is the Secret to the Patient Experience… Associate Engagement?

Thursday, April 12, 2018
By Leigh Reisberg
The secret to the patient experience is associate engagement. Might seem a little weird, I know, but just go with me on this. Tags: communication, patient engagement, teamwork
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From the Leaders Perspective: When Saying 'No' Adds Value

Tuesday, March 06, 2018
By Sara M. Sluder, Program Director, Patient Experience
Legacy Health, Portland, Oregon
Early in my career, a leader I worked for told me that some of us are Teflon, and others are Velcro.  Tags: best practices, leadership, perspective
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From the Bedside: Healing Hearts: The Nurse's Role

Tuesday, February 27, 2018
By Kelly Hancock, DNP, RN, NE-BC February is American Heart Month, which brings attention to the world’s leading cause of death – cardiovascular disease. According to the American Heart Association, more than 17.9 million people die from cardiovascular diseases every year.
What exactly is the nurse’s role in helping patients with cardiovascular disease? Consult QD talked with Shannon L. Pengel, MSN, RN, NE-BC to find out.
Tags: communication, patient engagement, nursing, teamwork, advanced practice providers
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From the Bedside: Educating Nurses in the Still of the Night

Wednesday, January 17, 2018
By Kelly Hancock, DNP, RN, NE-BC In 2014, Drlik set out to solve the issue. She created a program called Learn and Grow at Night to offer her peers educational sessions and continuing nursing education credit Tags: employee engagement, best practices, career, burnout
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From The Bedside: Parents as Part of the Pediatric Care Team

Monday, March 20, 2017
By Kelly Hancock,DNP, RN, NE-BC
Involving family in a patient’s plan of care is often beneficial, but this holds particularly true when those patients are children. “Parents have this wealth of information about their child that only they know,” says Rachel Thurman, BSN, RN, CPN, a pediatric nurse at Cleveland Clinic’s Solon Family Health Center. 
Tags: patient engagement, best practices, nursing, integrative care, education, teamwork, family caregiver, children, parents
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It takes a Village: The Importance of the Compassionate Stranger

It takes a Village: The Importance of the Compassionate Stranger

Tuesday, February 14, 2017
By Mary Beth Modic, DNP, RN, CNS, CDE, is a clinical nurse specialist in diabetes at Cleveland Clinic main campus. She also holds a position in the Center of Excellence in Healthcare Communication in the Office of Patient Experience as the Director of Advanced Clinical Practice.  It has been suggested that patients can encounter more than 50 caregivers in a three-day hospital admission. That may seem like an exorbitant number, but not when you stop and reflect on all the individuals who interact with a patient starting with the hospital admission… the receptionist, patient transporter, phlebotomist, food service hostess, environmental service worker… the nursing assistant, physician and registered nurse… it can add up to a myriad of people entering a patient’s world.  Tags: communication, patient engagement, service, best practices, empathy, leadership, nursing, perspective, teamwork
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From the Bedside: Nurse on Call Enhancements Impact Patient Care

From the Bedside: Nurse on Call Enhancements Impact Patient Care

Tuesday, December 20, 2016
By Kelly Hancock, DNP, RN, NE-BC Updates to Cleveland Clinic Nurse on Call program benefit patients, facilitate care coordination 24/7, and allow nurses to practice to the top of their licensure. Tags: nursing, population management
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