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Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

The Leaders Perspective: Is the Secret to the Patient Experience… Associate Engagement?

Thursday, April 12, 2018
By Leigh Reisberg
The secret to the patient experience is associate engagement. Might seem a little weird, I know, but just go with me on this. Tags: communication, patient engagement, teamwork
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From the Leaders Perspective: When Saying 'No' Adds Value

Tuesday, March 06, 2018
By Sara M. Sluder, Program Director, Patient Experience
Legacy Health, Portland, Oregon Early in my career, a leader I worked for told me that some of us are Teflon, and others are Velcro. Tags: best practices, leadership, perspective
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From the Bedside: Healing Hearts: The Nurse's Role

Tuesday, February 27, 2018
By Kelly Hancock, DNP, RN, NE-BC February is American Heart Month, which brings attention to the world’s leading cause of death – cardiovascular disease. According to the American Heart Association, more than 17.9 million people die from cardiovascular diseases every year.

What exactly is the nurse’s role in helping patients with cardiovascular disease? Consult QD talked with Shannon L. Pengel, MSN, RN, NE-BC to find out. Tags: communication, patient engagement, nursing, teamwork, advanced practice providers
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From the Bedside: Educating Nurses in the Still of the Night

Wednesday, January 17, 2018
By Kelly Hancock, DNP, RN, NE-BC In 2014, Drlik set out to solve the issue. She created a program called Learn and Grow at Night to offer her peers educational sessions and continuing nursing education credit Tags: employee engagement, best practices, career, burnout
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From The Bedside: Parents as Part of the Pediatric Care Team

Monday, March 20, 2017
By Kelly Hancock,DNP, RN, NE-BC

Involving family in a patient’s plan of care is often beneficial, but this holds particularly true when those patients are children. “Parents have this wealth of information about their child that only they know,” says Rachel Thurman, BSN, RN, CPN, a pediatric nurse at Cleveland Clinic’s Solon Family Health Center. Tags: patient engagement, best practices, nursing, integrative care, education, teamwork, family caregiver, children, parents
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It takes a Village: The Importance of the Compassionate Stranger

Tuesday, February 14, 2017
By Mary Beth Modic, DNP, RN, CNS, CDE, is a clinical nurse specialist in diabetes at Cleveland Clinic main campus. She also holds a position in the Center of Excellence in Healthcare Communication in the Office of Patient Experience as the Director of Advanced Clinical Practice. It has been suggested that patients can encounter more than 50 caregivers in a three-day hospital admission. That may seem like an exorbitant number, but not when you stop and reflect on all the individuals who interact with a patient starting with the hospital admission… the receptionist, patient transporter, phlebotomist, food service hostess, environmental service worker… the nursing assistant, physician and registered nurse… it can add up to a myriad of people entering a patient’s world. Tags: communication, patient engagement, service, best practices, empathy, leadership, nursing, perspective, teamwork
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From the Bedside: Nurse on Call Enhancements Impact Patient Care

Tuesday, December 20, 2016
By Kelly Hancock, DNP, RN, NE-BC Updates to Cleveland Clinic Nurse on Call program benefit patients, facilitate care coordination 24/7, and allow nurses to practice to the top of their licensure. Tags: nursing, population management
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Call for Poster Submissions Accepted through January 13

Monday, December 19, 2016
By AfPE Staff The Patient Experience Summit is pleased to welcome poster abstract submissions for consideration. Tags: Patient Experience Summit, empathy
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From the Bedside: Offering Emotional Support through Holistic Rapid Response

Tuesday, November 29, 2016
By Kelly Hancock, DNP, RN, NE-BC
In 2009, a partnership between holistic nurses and chaplains at Cleveland Clinic led to the first Code Lavender initiative, a program that provides care for the caregivers.
Tags: nursing, burnout, wellness
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From the Bedside: Nine Strategies for Alleviating Nurse Burnout

Saturday, October 29, 2016
By Kelly Hancock, DNP, RN, NE-BC
Long hours, rotating shifts and caring for critically ill patients can lead to nurse burnout. Cleveland Clinic’s Wellness Enterprise offers advice for reducing stress and avoiding burnout. Tags: nursing, burnout, wellness
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