Forget the patient experience in hospitals. Forget the resident experience in senior communities. It’s time to think about the aging experience holistically.
Most inpatient stays—and, for that matter, most of healthcare—is consumed by older adults.
In 2015, nearly 13 million inpatient hospitalizations were adults age 65 and older, according to late 2017 data. Boomers followed with close to 9 million hospitalizations.
Yet the experience of care for older adults has not significantly changed over the years.