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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

From the Bedside: Getting in Tune with Patients

From the Bedside: Getting in Tune with Patients

Tuesday, September 29, 2015
By K. Kelly Hancock, MN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic In 2011, Cleveland Clinic’s Hillcrest Hospital began a music therapy pilot program for a handful of hours each week. Tags: nursing, integrative care
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AfPE Appoints New Member to Board of Directors

AfPE Appoints New Member to Board of Directors

Thursday, September 24, 2015
The
 Association for Patient Experience 
announces that its Board of Directors has appointed a new member
. Tags:
Read More
From the Bedside: Hospital Uses Multisensory Stimulation Therapy to Comfort Dementia Patients

From the Bedside: Hospital Uses Multisensory Stimulation Therapy to Comfort Dementia Patients

Friday, August 28, 2015
By Kelly Hancock, DNP, RN, NE-BC
Dementia is a form of neurocognitive decline described by a serious loss of cognitive ability beyond what may be expected from normal aging. Tags: empathy, nursing
Read More
From the Bedside: Physician-Nurse Bedside Rounding Measurably Improves Care

From the Bedside: Physician-Nurse Bedside Rounding Measurably Improves Care

Thursday, July 30, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic “Emphasis should be placed on breaking down silos and working together, patients don’t know how connected we are in care delivery…we need to do a better job of explaining the communication process to the patient. They can’t be sure unless we tell them.” Tags: nursing, rounding
Read More

How Family Members Monitor Activities of Daily Living

Thursday, July 30, 2015
By Carol Marak
Carol Marak, Contributor for the senior living and healthcare market
Family members know a loved one’s behavior better than anyone, and you are the first to recognize when something is off. It’s common for older adults to need help with basic everyday activities like getting dressed, bathing, brushing teeth, and remembering to take their medications on time. Tags: family caregiver
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Call for Papers Journal of Patient Experience

Call for Papers Journal of Patient Experience

Thursday, July 30, 2015
The Journal of Patient Experience and Editor-in-Chief, Adrienne Boissy, MD, MA invite you to submit your next article to JPE. Tags: journal of patient experience
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A Patient Experience Can’t Be Exceptional Unless It’s A Safe Experience

A Patient Experience Can’t Be Exceptional Unless It’s A Safe Experience

Thursday, July 30, 2015
By

Diane Stover-Hopkins, Certified Experience Economy Expert

Most patients assume that their care has been designed and planned so that their safety is well-managed. These assumptions are true in most cases, but the results can be devastating for the patient, the family and the careers of the caregivers involved when errors occur. Tags: safety
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Advice for middle managers: people do things for people, not job titles

Monday, June 29, 2015
By Toya Gorley, MBA, Director, CHAMPS Patient Experience If you have a personal relationship with your team, they will be more vested in your success and the team’s success. Tags: employee engagement, culture, leadership, career
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From the Bedside: Minimizing Interruptions During Medication Administration

From the Bedside: Minimizing Interruptions During Medication Administration

Monday, June 29, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Cleveland Clinic’s Marymount Hospital recently implemented a program to reduce interruptions during two crucial times each day when routine medications are being administered — at 9 a.m. and again at 9 p.m. Results have been impressive — a 72 percent reduction in interruptions. Tags: safety, nursing, quality improvement
Read More

Engaged Rounding: Practices to Improve the Patient and Caregiver Experience

Thursday, May 28, 2015
By AfPE Staff Effective nurse rounding can lead to significant improvements in quality of care, patient and employee experiences. Tags: responsiveness, patient engagement, nursing, rounding
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