AboutEventsBecome A MemberResourcesGet InvolvedNewsletter Unsubscribe

Welcome

This login popup box will appear when a user tries to access content that is for members only. If you are not a member yet, please register for a membership. We’d love to have you be part of our community.

  • Basic/free members will have access to a limited amount of site content.
  • Premium/paid members will have access to all site content.

All users will have to be logged in to access the content. Become a member and gain access to exclusive features.

Login






Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

From the Bedside: Tapping Teamwork to Improve Patient Experience in Cancer Institute

From the Bedside: Tapping Teamwork to Improve Patient Experience in Cancer Institute

Friday, January 30, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Project aims for outstanding call-light responsiveness Tags: responsiveness, nursing, rounding
Read More
Physicians and the Other Side of the Bed

Physicians and the Other Side of the Bed

Monday, January 26, 2015
By Paul Rousseau, MD How death occurs, and how it is managed by physicians—their presence or absence, their words said and unsaid—can dramatically affect the grief and bereavement of patients and family members.1 Eight years ago, at the age of 52, my wife died of rapidly advancing scleroderma. Tags: communication, empathy, end of life
Read More
From the Bedside: Group Classes Help Inpatients Take Heart from Each Other

From the Bedside: Group Classes Help Inpatients Take Heart from Each Other

Friday, December 19, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Patients with heart failure need to be “on their game” all the time to stay out of the hospital. This is the thinking behind a multidisciplinary Heart Failure Survival Skills Class that has educated more than 3,000 hospitalized patients with heart failure and their family caregivers since January 2012. Tags: patient engagement, nursing
Read More
How & Why Hospitals Should Customize Care for Their Diverse Patient Population

How & Why Hospitals Should Customize Care for Their Diverse Patient Population

Friday, December 19, 2014
By Shabana Tunio, MBBS, MPH-MHA
Senior Consultant; Health Metrics
shabanatunio@healthmetricsus.org
How hospitals can create service excellence for diverse patient populations and customize care for their diverse patients. Tags: cultural competence
Read More

Discharge Reminders for Patients and Family Caregivers

Tuesday, December 09, 2014
By Carol Marak Carol Marak, Contributor for the senior living and healthcare market Tags: patient engagement, personal healthcare, family caregiver
Read More
Conversations with the CEO: Dr. Donald Fisher, American Medical Group Association

Conversations with the CEO: Dr. Donald Fisher, American Medical Group Association

Thursday, November 20, 2014
Dr. Merlino talks with Dr. Fisher, CEO of AMGA about his views on patient experience, why it is important to physicians and how AMGA is helping leaders trying to create High-Performing Health Systems™. Tags: leadership
Read More
Training General Surgery Residents in Culturally Competent Care

Training General Surgery Residents in Culturally Competent Care

Thursday, November 20, 2014
By Maria B.J. Chun, Ph.D., Specialist and Associate Chair, Administration and Finance
University of Hawaii at Manoa, Department of Surgery
The inclusion of cultural competency in surgical resident education is an emerging area of recognized need. Tags: education, cultural competence
Read More

Fostering a Culture of Employee Engagement

Thursday, November 20, 2014
Are your employees engaged and satisfied with their work experience? Tags: employee engagement, culture
Read More
From the Bedside: A Co-Charge Nurse Ensures Better Patient Safety

From the Bedside: A Co-Charge Nurse Ensures Better Patient Safety

Wednesday, November 19, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic (Article originally published for ConsultQD, an open, online forum from Cleveland Clinic’s Zielony Nursing Institute) One January day, Cleveland Clinic’s echocardiography laboratory was flooded with crises. Tags: safety, nursing, teamwork
Read More
Mining for Patient Experience Gold

Mining for Patient Experience Gold

Wednesday, November 19, 2014
By Diane Stover-Hopkins, Certified Experience Economy Expert The front line staff members in an admitting office, front desk of a medical practice, valet parking, home care delivery, nursing station have one of the most important views of what patients need and want and unfortunately this knowledge is often not included in strategic or operational discussions. Tags: employee engagement, culture
Read More
Displaying results 51-60 (of 109)
 |<  <  2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10 - 11  >  >|