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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Does Anyone Color Anymore?

Does Anyone Color Anymore?

Friday, October 31, 2014
By Pat Rullo, Author/Speaker/Radio Host-Producer, Speak Up and Stay Alive RadiOh
 
Thoughtful recollection and reconnecting with simpler times may improve the experience for both patient and provider. Tags: perspective
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Service Fanatics: A New Book by our President, Dr. James Merlino

Service Fanatics: A New Book by our President, Dr. James Merlino

Friday, October 31, 2014
Drawing on personal experiences as both a physician and the family member of a patient at Cleveland Clinic, our president and Cleveland Clinic Chief Experience Officer Dr. Merlino shares his perspectives on patient care in a new book "Service Fanatics." Tags: best practices
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Introducing Patient Experience Career Center

Introducing Patient Experience Career Center

Friday, October 31, 2014
AfPE is pleased to introduce its new, interactive, online job board. Tags: career
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From the Bedside: Leadership Calls Keep Nurses in the Loop

From the Bedside: Leadership Calls Keep Nurses in the Loop

Friday, October 31, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic In a health system with approximately 12,000 nurses, finding creative ways to communicate effectively with them can be a challenge. Tags: employee engagement, communication, nursing
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Improve the Patient and Employee Experience with Healing Services

Improve the Patient and Employee Experience with Healing Services

Thursday, October 30, 2014
In hospitals across the nation, concerns about self-care and compassion fatigue as experienced by hospital staff are being raised. Tags: employee engagement
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When Giving Care Collides with Employment

Friday, October 24, 2014
By
Carol Marak, contributor for the senior living and healthcare market

It’s the family caregiver who anchors a patient’s health with recovery and healing. Their role on the health care team is important but unfortunately, many times forgotten. But without the family member’s involvement, how would patients recover? Tags: family caregiver
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Hillcrest HealthCare System: Changing lives for the better, together

Hillcrest HealthCare System: Changing lives for the better, together

Tuesday, September 30, 2014
By Brad Hoyt, MD
Jeffrey Galles, DO
Tyra Palmer  
Jennifer Clark, MD
Changing a healthcare organization can be a daunting task. Depending on the size of the organization, the hardest question is often the simplest question, “where do we start?” Tags: employee engagement, culture, leadership
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From the Bedside: Creating a Culture of Patient Safety

From the Bedside: Creating a Culture of Patient Safety

Monday, September 29, 2014
By K. Kelly Hancock, MN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Shortly after participating in error prevention training on Cleveland Clinic’s main campus, a nurse in the pediatric ICU approached an anesthesiologist before the start of a patient procedure. Tags: culture, safety, nursing
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Can we Agree on the Patient Experience Never Events?

Can we Agree on the Patient Experience Never Events?

Monday, September 29, 2014
By Diane Stover Hopkins
Certified Experience Economy Expert
Innovation Strategy Consultant
It seems now that the patient experience is becoming better understood as a crucial aspect of healing and strategy, the Never Event concept should be considered to help advance patient satisfaction. Tags: safety
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