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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

First Issue of Journal of Patient Experience Available

First Issue of Journal of Patient Experience Available

Thursday, May 29, 2014
By AfPE Staff The Association for Patient Experience is pleased to announce the availability of its new, peer-reviewed journal, the Journal of Patient Experience® (JPE). Tags: best practices, research, journal of patient experience
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What Have You Done for Teen Patients Lately?

What Have You Done for Teen Patients Lately?

Thursday, May 29, 2014
By Diane Stover-Hopkins, Certified Experience Economy Expert
Innovation Strategy Executive, Beacon Health System
Vice President Innovation, Lancaster General Health System
Every patient has individual needs and desires when seeking or receiving care, but teens are a special group when you consider the many issues they juggle that follow them into the doctor’s office or hospital. Tags: patient engagement
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Hospital and Caregiver Honored During Patient Experience Summit

Hospital and Caregiver Honored During Patient Experience Summit

Thursday, May 29, 2014
By AfPE Staff During the 5th Annual Patient Experience Summit, AfPE recognized the winners of its annual Practice of the Year Award and its inaugural Outstanding Caregiver Award. Tags: culture, Patient Experience Summit, service, best practices, HCAHPS, nursing
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From the Bedside: ICU Nurse Gives Her Patients the Gift of Daylight

From the Bedside: ICU Nurse Gives Her Patients the Gift of Daylight

Wednesday, May 28, 2014
By Kevin Kolus, Communications Associate, Cleveland Clinic In the calm, secure rooms of our neurointensive care unit, Kate Klein is thinking of her patients' feet. Do they remember what it feels like to stand or to walk? To slip off their socks and glide across blades of grass? Tags: research, nursing
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Webinar: The Volunteer Impact on the Patient Experience

Webinar: The Volunteer Impact on the Patient Experience

Wednesday, May 28, 2014
By AfPE Staff By thinking about where volunteers can add the most value, creating roles that are meaningful, and measuring impact, the ongoing presence of volunteers can increase patient experience and patient satisfaction scores. Tags: responsiveness, patient engagement, service
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Integrating Data, Leadership and Best Practices Into A Service Roadmap for Your Organization

Integrating Data, Leadership and Best Practices Into A Service Roadmap for Your Organization

Wednesday, May 07, 2014
By Richard Evans, MA How do you implement an approach to service improvement that doesn’t end up being a “flavor of the month” or feels disconnected from other major organizational initiatives? Tags: employee engagement, culture, HCAHPS
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Transforming Healthcare Through Empathy and Innovation

Thursday, April 17, 2014
By James Merlino, MD, Chief Experience Officer, Cleveland Clinic Health System, President, Association for Patient Experience “The only reason healthcare organizations exist is because of the patient. We have to not only do the right thing for them, but we have to include empathy and compassion.” – Dr. Toby Cosgrove at the 2013 Patient Experience: Empathy + Innovation Summit. Tags: Patient Experience Summit, empathy, CXO
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Keeping Brand and Patient Experience in Balance

Keeping Brand and Patient Experience in Balance

Thursday, April 17, 2014
By Diane Stover-Hopkins, Innovation Strategy Consultant, Beacon Health System Vice President, Innovation, Lancaster General Health System In the healthcare industry it’s common that the resources dedicated to patient satisfaction strategy are separate and somewhat disconnected from brand strategy efforts. There are a variety of reasons for this, but I believe that the two pursuits should be interwoven to make the most of resources invested and to build long-term loyalty. Tags: leadership
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From the Bedside: Better Use of Hospital Lighting Could Brighten Patient’s Mood and Decrease Pain

From the Bedside: Better Use of Hospital Lighting Could Brighten Patient’s Mood and Decrease Pain

Wednesday, March 26, 2014
By Esther Bernhofer, PhD, RN-BC Nurse Researcher, Cleveland Clinic From the Bedside: Nursing on the front lines of patient experience is a monthly column featuring best practices, research and news from experienced nurses around the country. The column examines patient experience from the front lines of care, through the eyes of the nurse. Tags: research, nursing
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From the Bedside: Purposeful Rounding Essential to Patient Experience

From the Bedside: Purposeful Rounding Essential to Patient Experience

Thursday, February 27, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic From the Bedside: Nursing on the front lines of patient experience is a new monthly column featuring best practices, research and news from experienced nurses around the country. The column examines patient experience from the front lines of care, through the eyes of the nurse. Tags: service, HCAHPS, nursing, rounding
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