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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact info@patient-experience.org.

Showing all Articles with tag: quality improvement View All Articles

Leaders Perspective: PROVE IT! Establishing Evidence-Based Experience and Communication

Monday, April 15, 2019
By Laura Cooley, PhD, Senior Director of Education and Outreach, The Academy of Communication in Healthcare, Editor-in-Chief, Journal of Patient Experience.
“The surveys are flawed - the sample size is too small. Communicating effectively takes too much time. My patients mostly care about my clinical expertise...”

Despite growing interest in the realm of patient experience, clinicians and healthcare leaders continue to refute the validity and impact of patient experience. In response, we must strengthen our ability to PROVE IT!
Tags: communication, quality improvement, education, perspective, patient satisfaction
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The Leaders Perspective: Shared Decision-Making: Why Choose Between Employee Engagement and Patient

Tuesday, March 12, 2019
By Nathan Cunningham, VCU Health
 
Cake. To have it, or to eat it. That is the question. Well, sort of. The relationship between employee engagement and patient experience has evolved from a “chicken or the egg” conversation into the realization of a symbiotic relationship. Yet, there is still a belief in the industry that successful improvement initiatives must focus on one or the other. Why not design an improvement initiative that simultaneously improves both? Let’s have our cake and eat it, too. Tags: employee engagement, culture, communication, patient engagement, best practices, leadership, quality improvement, perspective
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The Leaders Perspective: Tips to Ensure Your Strategy Thrives During Dynamic & Often Turbulent Times

Thursday, February 14, 2019
By Shawn Smith With the February 2019 CMS Star Rating release looming, I am sure everyone is reflecting on their strategy. Many of us in the patient experience space are asking ourselves how we feel about the progress we set out to achieve this fiscal year or even what was or wasn’t achieved last year? I imagine the majority of us had strategies in place originally, but for some reason or another, they were stalled due to competing priorities. Tags: employee engagement, culture, leadership, quality improvement, teamwork, patient satisfaction
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The Leaders Perspective: All Is One

Wednesday, January 02, 2019
By Joan Luise Hill The wrist bone is connected to the arm bone… or at least that is what the song says. It is a way to realize that our bodies are made up of interconnected parts and a reminder that illness or injury to one part is likely to have an effect on another. Crutches while great for keeping the weight off an injured limb, might result in some back or shoulder pain and we all know medication can cause annoying and unexpected side effects in areas completely unrelated to the problem it is intended to solve. Tags: communication, patient engagement, quality improvement, education, wellness, patient satisfaction
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The Leaders Perspective: Industry Voices—As hospitals evolve, so must patient experience management

Thursday, August 16, 2018
By Anthony Cirillo

Forget the patient experience in hospitals. Forget the resident experience in senior communities. It’s time to think about the aging experience holistically.

Most inpatient stays—and, for that matter, most of healthcare—is consumed by older adults.

In 2015, nearly 13 million inpatient hospitalizations were adults age 65 and older, according to late 2017 data. Boomers followed with close to 9 million hospitalizations. 

Yet the experience of care for older adults has not significantly changed over the years.

Tags: culture, quality improvement, education, family caregiver
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From the Bedside: Minimizing Interruptions During Medication Administration

From the Bedside: Minimizing Interruptions During Medication Administration

Monday, June 29, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Cleveland Clinic’s Marymount Hospital recently implemented a program to reduce interruptions during two crucial times each day when routine medications are being administered — at 9 a.m. and again at 9 p.m. Results have been impressive — a 72 percent reduction in interruptions. Tags: safety, nursing, quality improvement
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