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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Showing all Articles with tag: quality improvement View All Articles

The Leaders Perspective: Industry Voices—As hospitals evolve, so must patient experience management

Thursday, August 16, 2018
By Anthony Cirillo

Forget the patient experience in hospitals. Forget the resident experience in senior communities. It’s time to think about the aging experience holistically.

Most inpatient stays—and, for that matter, most of healthcare—is consumed by older adults.

In 2015, nearly 13 million inpatient hospitalizations were adults age 65 and older, according to late 2017 data. Boomers followed with close to 9 million hospitalizations. 

Yet the experience of care for older adults has not significantly changed over the years.

Tags: culture, quality improvement, education, family caregiver
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From the Bedside: Minimizing Interruptions During Medication Administration

From the Bedside: Minimizing Interruptions During Medication Administration

Monday, June 29, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Cleveland Clinic’s Marymount Hospital recently implemented a program to reduce interruptions during two crucial times each day when routine medications are being administered — at 9 a.m. and again at 9 p.m. Results have been impressive — a 72 percent reduction in interruptions. Tags: safety, nursing, quality improvement
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