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Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact

Showing all Articles with tag: perspective View All Articles

Leaders Perspective: PROVE IT! Establishing Evidence-Based Experience and Communication

Monday, April 15, 2019
By Laura Cooley, PhD, Senior Director of Education and Outreach, The Academy of Communication in Healthcare, Editor-in-Chief, Journal of Patient Experience.
“The surveys are flawed - the sample size is too small. Communicating effectively takes too much time. My patients mostly care about my clinical expertise...”

Despite growing interest in the realm of patient experience, clinicians and healthcare leaders continue to refute the validity and impact of patient experience. In response, we must strengthen our ability to PROVE IT!
Tags: communication, quality improvement, education, perspective, patient satisfaction
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The Leaders Perspective: Shared Decision-Making: Why Choose Between Employee Engagement and Patient

Tuesday, March 12, 2019
By Nathan Cunningham, VCU Health
Cake. To have it, or to eat it. That is the question. Well, sort of. The relationship between employee engagement and patient experience has evolved from a “chicken or the egg” conversation into the realization of a symbiotic relationship. Yet, there is still a belief in the industry that successful improvement initiatives must focus on one or the other. Why not design an improvement initiative that simultaneously improves both? Let’s have our cake and eat it, too. Tags: employee engagement, culture, communication, patient engagement, best practices, leadership, quality improvement, perspective
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From the Leaders Perspective: When Saying 'No' Adds Value

Tuesday, March 06, 2018
By Sara M. Sluder, Program Director, Patient Experience
Legacy Health, Portland, Oregon
Early in my career, a leader I worked for told me that some of us are Teflon, and others are Velcro.  Tags: best practices, leadership, perspective
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It takes a Village: The Importance of the Compassionate Stranger

It takes a Village: The Importance of the Compassionate Stranger

Tuesday, February 14, 2017
By Mary Beth Modic, DNP, RN, CNS, CDE, is a clinical nurse specialist in diabetes at Cleveland Clinic main campus. She also holds a position in the Center of Excellence in Healthcare Communication in the Office of Patient Experience as the Director of Advanced Clinical Practice.  It has been suggested that patients can encounter more than 50 caregivers in a three-day hospital admission. That may seem like an exorbitant number, but not when you stop and reflect on all the individuals who interact with a patient starting with the hospital admission… the receptionist, patient transporter, phlebotomist, food service hostess, environmental service worker… the nursing assistant, physician and registered nurse… it can add up to a myriad of people entering a patient’s world.  Tags: communication, patient engagement, service, best practices, empathy, leadership, nursing, perspective, teamwork
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Does Anyone Color Anymore?

Does Anyone Color Anymore?

Friday, October 31, 2014
By Pat Rullo, Author/Speaker/Radio Host-Producer, Speak Up and Stay Alive RadiOh
Thoughtful recollection and reconnecting with simpler times may improve the experience for both patient and provider. Tags: perspective
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How Approaching My Death Transformed My View of the Patient Experience

How Approaching My Death Transformed My View of the Patient Experience

Thursday, August 29, 2013
By Arden Brion My patient experience started with an explosion in my chest at 3:15 on a Thursday afternoon. I was on a business trip in Wilmington, Delaware, presenting to a group of executives when it happened. Tags: end of life, perspective
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