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Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Showing all Articles with tag: teamwork View All Articles

The Leaders Perspective: Is the Secret to the Patient Experience… Associate Engagement?

Thursday, April 12, 2018
By Leigh Reisberg
The secret to the patient experience is associate engagement. Might seem a little weird, I know, but just go with me on this. Tags: communication, patient engagement, teamwork
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From the Bedside: Healing Hearts: The Nurse's Role

Tuesday, February 27, 2018
By Kelly Hancock, DNP, RN, NE-BC February is American Heart Month, which brings attention to the world’s leading cause of death – cardiovascular disease. According to the American Heart Association, more than 17.9 million people die from cardiovascular diseases every year.
 
What exactly is the nurse’s role in helping patients with cardiovascular disease? Consult QD talked with Shannon L. Pengel, MSN, RN, NE-BC to find out.
Tags: communication, patient engagement, nursing, teamwork, advanced practice providers
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From The Bedside: Parents as Part of the Pediatric Care Team

Monday, March 20, 2017
By Kelly Hancock,DNP, RN, NE-BC
Involving family in a patient’s plan of care is often beneficial, but this holds particularly true when those patients are children. “Parents have this wealth of information about their child that only they know,” says Rachel Thurman, BSN, RN, CPN, a pediatric nurse at Cleveland Clinic’s Solon Family Health Center. 
Tags: patient engagement, best practices, nursing, integrative care, education, teamwork, family caregiver, children, parents
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It takes a Village: The Importance of the Compassionate Stranger

It takes a Village: The Importance of the Compassionate Stranger

Tuesday, February 14, 2017
By Mary Beth Modic, DNP, RN, CNS, CDE, is a clinical nurse specialist in diabetes at Cleveland Clinic main campus. She also holds a position in the Center of Excellence in Healthcare Communication in the Office of Patient Experience as the Director of Advanced Clinical Practice.  It has been suggested that patients can encounter more than 50 caregivers in a three-day hospital admission. That may seem like an exorbitant number, but not when you stop and reflect on all the individuals who interact with a patient starting with the hospital admission… the receptionist, patient transporter, phlebotomist, food service hostess, environmental service worker… the nursing assistant, physician and registered nurse… it can add up to a myriad of people entering a patient’s world.  Tags: communication, patient engagement, service, best practices, empathy, leadership, nursing, perspective, teamwork
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From the Bedside: A Co-Charge Nurse Ensures Better Patient Safety

From the Bedside: A Co-Charge Nurse Ensures Better Patient Safety

Wednesday, November 19, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic (Article originally published for ConsultQD, an open, online forum from Cleveland Clinic’s Zielony Nursing Institute) One January day, Cleveland Clinic’s echocardiography laboratory was flooded with crises. Tags: safety, nursing, teamwork
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In Pursuit of Great Flow: The

In Pursuit of Great Flow: The "In Good Hands" Route to Exceptional Experiences

Wednesday, July 30, 2014
By Diane Stover-Hopkins
Certified Experience Economy Expert
Innovation Strategy Executive, Beacon Health System
Vice President Innovation, Lancaster General Health System
One of the most important signals we send to patients is whether or not those caring for us work as a prepared, positive and coordinated team. Tags: communication, responsiveness, teamwork
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From the Bedside: Care Coordination, Improving Patient Experience, Outcomes and Affordability

From the Bedside: Care Coordination, Improving Patient Experience, Outcomes and Affordability

Thursday, June 26, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic Care coordination has always been imperative in the healthcare industry, serving as a foundational center of medical practice for years. However, in the new healthcare environment, the topic is getting renewed attention as part of a widespread effort to help health systems better manage high-risk patients. Tags: patient engagement, safety, nursing, teamwork
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