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Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Showing all Articles with tag: patient satisfaction View All Articles

The Leaders Perspective: The Patient-Centered Era is the Critical Next Step in Biopharmaceutical Evo

Tuesday, September 25, 2018
By Doug Noland Biopharmaceutical science has the capability to drive change in our society and write a new storyline for public health. However, science, acting in a vacuum, cannot and will not achieve this change. For this transformation to occur, we must continue to engage the patient throughout the development and dissemination of these life-changing advances. Tags: patient engagement, empathy, patient satisfaction
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Patients Are Always First But Not Always Right

Tuesday, August 27, 2013
By James Merlino, MD, Chief Experience Officer, Cleveland Clinic Health System, President, Association for Patient Experience We are in the ultimate customer service business. There is nothing more personal or service-oriented than healthcare. Think about what we do! People, patients place their absolute trust in us; they put their lives in our hands. This occurs at their most vulnerable and often most frightening time of their lives. We have an absolute responsibility to care for them. But while this is the most important customer service business, we are in a customer service business where the customer is not always right. Tags: service, safety, patient satisfaction
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