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Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact

Showing all Articles with tag: design View All Articles
Every Hospital is a Children's Hospital

Every Hospital is a Children's Hospital

Tuesday, November 26, 2013
By Diane Stover-Hopkins, Vice President, Innovation Lancaster General Health System and Certified Experience Economy Expert When meeting colleagues at a hospital that is new to me, one of my first questions is if they have a children's hospital. Almost always I hear, "No" or "No, we have a small pediatric unit." After further probing I typically learn that they see many children in their emergency department, do frequent outpatient pediatric procedures and may see tons of children in their urgent care or retail care locations. Tags: culture, design
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Rating the Ratings: How the Brazilian Health System Rates its Service Providers

Rating the Ratings: How the Brazilian Health System Rates its Service Providers

Thursday, October 24, 2013
By Feliphe Lavor The health insurance providers’ regulatory agency in Brazil initiated a series of activities to define the most appropriate way to present a rating of health insurance providers to its consumers. Tags: design, transparency
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Frequently Overlooked Touchpoints Source of Pain for Patients

Monday, September 23, 2013
By Irene Etzkorn
A valuable first step in health care reform will be to adopt a truly patient-centric approach, by spending the time, effort and resources necessary to streamline, simplify and rethink patient communications. Tags: design, communication, empathy
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