AboutEventsBecome A MemberResourcesGet InvolvedNewsletter Unsubscribe

Welcome

This login popup box will appear when a user tries to access content that is for members only. If you are not a member yet, please register for a membership. We’d love to have you be part of our community.

  • Basic/free members will have access to a limited amount of site content.
  • Premium/paid members will have access to all site content.

All users will have to be logged in to access the content. Become a member and gain access to exclusive features.

Login






Newsletter

Welcome to Patient Experience + News and Trends, AfPE's monthly newsletter. Join us each month for articles, developments and opportunities. If you have information or news you would like considered for the newsletter, please contact Jen Edse.

Showing all Articles with tag: communication View All Articles

The Leaders Perspective: Is the Secret to the Patient Experience… Associate Engagement?

Thursday, April 12, 2018
By Leigh Reisberg
The secret to the patient experience is associate engagement. Might seem a little weird, I know, but just go with me on this. Tags: communication, patient engagement, teamwork
Read More

From the Bedside: Healing Hearts: The Nurse's Role

Tuesday, February 27, 2018
By Kelly Hancock, DNP, RN, NE-BC February is American Heart Month, which brings attention to the world’s leading cause of death – cardiovascular disease. According to the American Heart Association, more than 17.9 million people die from cardiovascular diseases every year.
 
What exactly is the nurse’s role in helping patients with cardiovascular disease? Consult QD talked with Shannon L. Pengel, MSN, RN, NE-BC to find out.
Tags: communication, patient engagement, nursing, teamwork, advanced practice providers
Read More
It takes a Village: The Importance of the Compassionate Stranger

It takes a Village: The Importance of the Compassionate Stranger

Tuesday, February 14, 2017
By Mary Beth Modic, DNP, RN, CNS, CDE, is a clinical nurse specialist in diabetes at Cleveland Clinic main campus. She also holds a position in the Center of Excellence in Healthcare Communication in the Office of Patient Experience as the Director of Advanced Clinical Practice.  It has been suggested that patients can encounter more than 50 caregivers in a three-day hospital admission. That may seem like an exorbitant number, but not when you stop and reflect on all the individuals who interact with a patient starting with the hospital admission… the receptionist, patient transporter, phlebotomist, food service hostess, environmental service worker… the nursing assistant, physician and registered nurse… it can add up to a myriad of people entering a patient’s world.  Tags: communication, patient engagement, service, best practices, empathy, leadership, nursing, perspective, teamwork
Read More
Communication the Cleveland Clinic Way

Communication the Cleveland Clinic Way

Friday, May 27, 2016
By Edited by Adrienne Boissy, MD, MA and Timothy Gilligan, MD, MS

Communication the Cleveland Clinic Way gives you a high-powered communications toolbox packed with advice you can apply to a wide variety of healthcare situations. Tags: communication, best practices, empathy
Read More

From the Bedside: Patient Satisfaction and Nursing - Listening Matters, Whatever the Situation

Thursday, April 28, 2016
By Amanda Anderson, MSN, MPA, RN, CCRN

After I’d been running, infusing, checking, and turning for a few hours, with little attention to my patient’s stream of talk, she started to cry. “You do not like me!” she said. “I can tell. You think I’m so annoying!” 
 

Tags: communication, nursing
Read More

Better Hospital Experiences

Thursday, February 26, 2015
By Flora Mellana-Edison
I have battled what is known as JDM (Juvenile Dermatomyositis) a rare and life-threatening autoimmune disease, where the body’s immune system attacks its own cells and tissues for seven years.
Tags: communication
Read More
From the Bedside: Cleveland Clinic Nurses Have Heart on the Brain

From the Bedside: Cleveland Clinic Nurses Have Heart on the Brain

Saturday, February 21, 2015
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic For the 28 days of February, one of the body’s most incredible organs – the heart – and several heart-associated topics will be on the minds of many throughout the U.S., including the 12,000 nurses of Cleveland Clinic health system. Tags: communication, service, nursing
Read More
The Impact of Nurse Report on Patient Experience

The Impact of Nurse Report on Patient Experience

Friday, January 30, 2015
By Diane Stover-Hopkins, Certified Experience Economy Expert Many times each day nurses around the world are performing the crucial hand-off communication on the status and needs of patients at shift change. Tags: communication, nursing
Read More
Physicians and the Other Side of the Bed

Physicians and the Other Side of the Bed

Monday, January 26, 2015
By Paul Rousseau, MD How death occurs, and how it is managed by physicians—their presence or absence, their words said and unsaid—can dramatically affect the grief and bereavement of patients and family members.1 Eight years ago, at the age of 52, my wife died of rapidly advancing scleroderma. Tags: communication, empathy, end of life
Read More
From the Bedside: Leadership Calls Keep Nurses in the Loop

From the Bedside: Leadership Calls Keep Nurses in the Loop

Friday, October 31, 2014
By K. Kelly Hancock, MSN, RN, NE-BC, Executive Chief Nursing Officer, Cleveland Clinic In a health system with approximately 12,000 nurses, finding creative ways to communicate effectively with them can be a challenge. Tags: employee engagement, communication, nursing
Read More
Displaying results 1-10 (of 15)
 |<  < 1 - 2  >  >|